Recy May M. Rosaldo
Sampaloc
Summary
Detail-oriented Bachelor of Science in Tourism Management graduate with three years' experience as a Customer Care Representative and Nine months as Subject Expert Matter (SME). Demonstrated expertise in addressing customer inquiries and resolving issues with professionalism and empathy. Committed to enhancing customer satisfaction and operational efficiency through effective communication and problem-solving skills. Detail-oriented Bachelor of Science in Tourism Management graduate. Delivered exceptional customer service by resolving inquiries and issues with professionalism and empathy. Enhanced team productivity and operational effectiveness through effective communication and problem-solving skills. Organised Subject Matter Expert (SME) focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Subject Matter Expert
Startek Phillippines
01.2026 - 11.2026
- Provided expert advice on subject-specific issues to enhance organisational efficiency.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Trained, coached and mentored consultants to increase team productivity.
- Evaluated team performance regularly, providing constructive feedback and coaching for continuous improvement.
- Monitored staff performance and developed improvement plans.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Mentored aspiring professionals, guiding their career development and professional growth.
Customer Care Representative
Startek Makati
Makati City
11.2022 - 01.2026
- Addressed and resolved customer queries through high-volume telephone calls, ensuring timely support and service quality.
- Managed high-volume client interactions effectively, utilising strong communication, multitasking, and problem-solving skills.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Resolved escalated issues with professionalism and empathy, enhancing customer satisfaction and loyalty.
- Consistently recognised for reliability, positive attitude, and commitment to delivering exceptional customer service
- Maintained confidentiality and adherence to company policies while contributing to overall team performance and operational excellence.
Intern (On-the-Job Training)
Savoy Hotel Newcoast Boracay
Boracay, Aklan
04.2025 - 05.2025
- Facilitated guest check-ins, bookings, and promotional activities, ensuring effective inter-departmental coordination to improve service quality.
- Managed daily hospitality tasks, including conflict resolution and adherence to industry standards, collaborating with teams to deliver seamless guest experiences.
- Acquired hands-on experience across front office, sales and marketing, reservations, and food and beverage services to support overall operations.
- Fulfilled 600 hours of internship to enhance skills in customer service and operations
Education
Bachelor of Science - Tourism Management
Eulogio "Amang" Rodriguez Institute of Science and Technology
Sampaloc, Manila01-2025
Accountancy - Business and Management
Access Computer College
Recto, Manila01-2021
High School Diploma -
Infanta National High School
Infanta, Quezon01-2019
Elementary School Diploma -
Abiawin Elementary School
Infanta, Quezon01-2015
Skills
- Customer service
- Problem-solving
- Effective communication
- Conflict resolution
- Guest relations
- Strong time management
- Multitasking
- Effective team collaboration
- Performance monitoring
- Strong leadership skills
- Basic CRM systems
- Service-oriented professionalism
Certification
- National Certificate III (NC III) – Events Management Services, TESDA, 2024-02-23
- Human Resource for Hospitality, Recruitment Process in the Hospitality Industry, Personality Development, Supply Chain Management, Quezon City, 2025-02-02
Custom
- Richard B. Yalung, Housekeeping at Azama Pursuit, 09687101573
- Kaycee Tusi, Supervisor, Startek Makati, 0998 948 7381
Timeline
Subject Matter Expert
Startek Phillippines
01.2026 - 11.2026
Intern (On-the-Job Training)
Savoy Hotel Newcoast Boracay
04.2025 - 05.2025
Customer Care Representative
Startek Makati
11.2022 - 01.2026
Bachelor of Science - Tourism Management
Eulogio "Amang" Rodriguez Institute of Science and Technology
Accountancy - Business and Management
Access Computer College
High School Diploma -
Infanta National High School
Elementary School Diploma -
Abiawin Elementary School