Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rechille Mae Albarina

Rechille Mae Albarina

Licensed Professional Teacher
Bucana, Davao City

Summary

Customer Service Representative supporting customers with clear, professional communication across chat, email, and other service channels. Brings English proficiency, cross-cultural communication, and digital literacy to handling 31-50 inquiries per shift, clarifying next steps, and keeping responses accurate and consistent. Draws on classroom support experience to stay organized, patient, and responsive in fast-moving service environments.

Overview

4
4
Certifications
3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Concentrix
01.2023 - 07.2026
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients..

PRE-SERVICE TEACHING INTERN

MAA CENTRAL ELEMENTARY SCHOOL
05.2023 - 05.2023
  • Developed and implemented engaging lesson plans to enhance student learning experiences.
  • Facilitated daily instruction and collaborated with a cooperating teacher to enhance student learning retention.
  • Assisted lead teachers in classroom management and instructional delivery strategies.
  • Utilized assessment tools to track student progress and identify areas for improvement.
  • May 2023

Education

Bachelor of Elementary Education -

University of Mindanao
Davao City, Philippines
05.2023

Senior High School - Accountancy, Business, and Management

University of Mindanao
Davao City, Philippines
01.2019

Skills

Customer service

English proficiency

Cross-cultural communication

Communication platforms

Client follow-up

Digital literacy

Calendar coordination

Data entry

Document preparation

Lesson support

Salesforce/CRM Tool

Zendesk

Knowledge base management

Email management

Typing speed

Certification

LICENSED PROFESSIONAL TEACHER (LPT) | YEAR 2024

Timeline

PRE-SERVICE TEACHING INTERN

MAA CENTRAL ELEMENTARY SCHOOL
05.2023 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

Concentrix
01.2023 - 07.2026

Senior High School - Accountancy, Business, and Management

University of Mindanao

Bachelor of Elementary Education -

University of Mindanao
Rechille Mae AlbarinaLicensed Professional Teacher