Rechelle Sanao
Oas
Summary
Adept at leveraging statistical software and exceptional communication skills, I significantly enhanced data collection efficiency at the Philippine Statistics Authority. My proven adaptability and problem-solving abilities led to uncovering key insights and fostering strong team dynamics across roles, from statistical research to customer service, driving substantial improvements in operational effectiveness and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Statistical Researcher
Philippine Statistics Authority
07.2024 - 09.2024
- Streamlined data collection processes for increased efficiency and reduced errors.
- Identified potential biases in study designs, recommending appropriate corrections to ensure accurate and unbiased conclusions were drawn from research findings.
- Managed large-scale datasets with proper organization and storage protocols, facilitating easy access for future analyses or sharing with collaborators as necessary.
- Utilized exploratory data analysis techniques to uncover hidden patterns within complex datasets before applying more advanced modeling approaches as required for specific projects'' goals.
Store Manager
TCL Merchandise Brokerage Inc.
08.2022 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Selling Supervisor
TCL Merchandise Brokerage Inc.
12.2019 - 08.2022
- Promoted brand loyalty programs to enhance customer engagement and drive repeat business opportunities.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
- Empowered staff members through continuous professional development opportunities tailored to individual strengths.
Customer Service Assistant
City Super Landmark Alabang
02.2019 - 05.2019
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Service Crew
Jollibee Food Corporation
06.2015 - 02.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor Of Secondary Education - Major in Filipino
Polangui Community College
Polangui, Albay03.2018
Sabino Rebagay Memorial High School
Tobgon Oas, Albay03.2013
Del Rosario Elementary School
Del Rosario Oas Albay03.2009
Skills
- Statistical software proficiency
- Deep learning
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Excel proficiency
- Adaptability
- Data Management
- Communication Skills
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
Character References:
Aileen San Diego
Teacher I
Polangui Comprehensive High School
April Reyes
Former Customer Service Supervisor
Landmark Alabang
Roman Recato
Former Brgy. Captain
Del Rosario Oas Albay
Timeline
Statistical Researcher
Philippine Statistics Authority
07.2024 - 09.2024
Store Manager
TCL Merchandise Brokerage Inc.
08.2022 - 05.2024
Selling Supervisor
TCL Merchandise Brokerage Inc.
12.2019 - 08.2022
Customer Service Assistant
City Super Landmark Alabang
02.2019 - 05.2019
Service Crew
Jollibee Food Corporation
06.2015 - 02.2017
Bachelor Of Secondary Education - Major in Filipino
Polangui Community College
Sabino Rebagay Memorial High School
Del Rosario Elementary School
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