RECHEL B. BOCABEL
Purok Santiago, Indangan, Davao City
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
C3 CUSTOMER/CONTACT/CHANNEL
08.2016 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PRODUCTION CREW POOLING
UNILEVER PHILS (READYMAN AGENCY)
09.2015 - 05.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
PRODUCTION CREW
GOLDILOCKS CAKE PLANT
02.2015 - 07.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Took on additional shifts during peak work periods to keep projects on schedule.
IN-STORE CATEGORY EXPERTS
PROCTER & GAMBLE (MASA AGENCY)
08.2014 - 09.2014
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
DISPATCH
MANG INASAL
04.2014 - 06.2014
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
PRODUCTION CREW
RED RIBBON BAKESHOP INC.
08.2013 - 01.2014
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
CASHIER/DISPATCH
MANG INASAL (E.RODRIGUEZ SR. BRANCH)
10.2009 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
SALES CLERK
CAROLINAS LACE SHOPPE
05.2006 - 09.2009
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Education
CAREGIVING NCII
Philippine College of Technology
Bajada, Davao City10.2023
JAPANESE LANGUAGE
Shorai Japanese Learning Center
Obrero, Davao City09.2023
HIGHSCHOOL GRADUATE -
BERNARDO D. CARPIO NATIONAL HIGH SCHOOL
Buhangin, Davao City03.2004
Skills
- Report Generation
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Store Maintenance
- Customer Relations
- Time-Management
Personal Information
- Age: 33 YEARS OLD
- Place of Birth: DAVAO CITY
- Religion: ROMAN CATHOLIC
- Height: 5'2
- Weight: 75 KGS.
- Date of Birth: 07/17/88
- Gender: FEMALE
- Marital Status: MARRIED
Languages
English
Intermediate (B1)
Filipino
Bilingual or Proficient (C2)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
C3 CUSTOMER/CONTACT/CHANNEL
08.2016 - 09.2016
PRODUCTION CREW POOLING
UNILEVER PHILS (READYMAN AGENCY)
09.2015 - 05.2016
PRODUCTION CREW
GOLDILOCKS CAKE PLANT
02.2015 - 07.2015
IN-STORE CATEGORY EXPERTS
PROCTER & GAMBLE (MASA AGENCY)
08.2014 - 09.2014
DISPATCH
MANG INASAL
04.2014 - 06.2014
PRODUCTION CREW
RED RIBBON BAKESHOP INC.
08.2013 - 01.2014
CASHIER/DISPATCH
MANG INASAL (E.RODRIGUEZ SR. BRANCH)
10.2009 - 03.2013
SALES CLERK
CAROLINAS LACE SHOPPE
05.2006 - 09.2009
CAREGIVING NCII
Philippine College of Technology
JAPANESE LANGUAGE
Shorai Japanese Learning Center
HIGHSCHOOL GRADUATE -
BERNARDO D. CARPIO NATIONAL HIGH SCHOOL
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