Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Recel Rondilla

Relationship Manager
Luisiana, Province Of Laguna

Summary

Dynamic Relationship Manager with a proven track record at Meralco, excelling in relationship building and customer service. Enhanced client satisfaction through personalized communication and effective problem-solving. Leveraged strong analytical skills to identify sales trends, driving performance improvements and fostering long-term client loyalty.

Overview

22
22
years of professional experience

Work History

Relationship Manager

Meralco
03.2022 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.

Field Representative

Meralco
09.2005 - 03.2022
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

System Analysis Engineer

MIESCOR
09.2003 - 09.2005
  • Contributed toward sustainable initiatives by incorporating energy-efficient principles into design analyses.
  • Improved reliability of products by identifying and addressing potential failure points during the analysis stage.


Education

Bachelor of Science - Electrical Engineering

Technological Institute of The Philippines
Quiapo, Manila
04.2001 -

Skills

Relationship building

Timeline

Relationship Manager

Meralco
03.2022 - Current

Field Representative

Meralco
09.2005 - 03.2022

System Analysis Engineer

MIESCOR
09.2003 - 09.2005

Bachelor of Science - Electrical Engineering

Technological Institute of The Philippines
04.2001 -

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