Rebele Casem
Industrial Engineer - Sales Operation Manager
Bauang
Summary
Seasoned Operations Manager and talented leader with almost 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
Napintas Logistics And Distribution Inc, Nestle Phil's
San Fernando City La Union
12.2011 - Current
- Act as operation manager to all functions covered by distributor business and single point of contact to principal on distributor management and development
- Ensures adherence to policies, measures and key activities that support compliance to the Principal's Business Principles, Code of Business Conduct, & Distributor Agreement, Facilitates regular operations meetings with the distributor key staff to review set objectives within the different key departments and agree on concrete action plans
- Implements control measures to safeguard distributor's assets and properties
- Represent distributor in key meetings with principal to include but not limited to Distributor Business Meetings, Distributor Business Planning and Review and Regional Sales meetings where applicable
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Distributor Supervisor
PURCHASE & GROW INC
San Fernando City La Union
01.2009 - 01.2011
- Drive development and execution of relevant market communications strategies and sales promotional programs which ultimately increase customer awareness about UNILAB products
- In charge of implementing sales and marketing plans in accordance with organization’s objectives, resources, and strengths
- Moreover, develop programs which enable UNILAB to secure competitive advantage in market
- Development of UNILAB's business across varied channels.
- Developed strong customer base through efficient and reliable service
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Distributor Key Accounts Specialist
Napintas Logistics and Distribution Inc
San Fernando City La Union
01.2006 - 01.2009
- Set up new customer accounts and updated existing profiles with latest information.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Monitored expenses to verify appropriate resource use and achieve budgets.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Attended monthly sales meetings and quarterly sales trainings
- Manage 2500 customer in area
Education
Bachelor of Science - INDUSTRIAL ENGINEERING, English
Saint Louis College
Fernando, union, Native, La 01.2000 - 04.2001
Skills
Strong Leadershipundefined
Accomplishments
- Promoted to Operations Manager after 5 years with the company.
- Earned the “Best Distributor ” Award in 2012-2015 for Nestle Shark awards.
- Reduced operational expenses by 12% by streamlining branch operations.
- Resolved product issue through consumer testing.
- Collaborated with team of 200 in the development of BANTAY SERBISYO Hotline.
Timeline
Operations Manager
Napintas Logistics And Distribution Inc, Nestle Phil's
12.2011 - Current
Distributor Supervisor
PURCHASE & GROW INC
01.2009 - 01.2011
Distributor Key Accounts Specialist
Napintas Logistics and Distribution Inc
01.2006 - 01.2009
Bachelor of Science - INDUSTRIAL ENGINEERING, English
Saint Louis College
01.2000 - 04.2001
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