Rebecca Woods
Gordonville,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Absence Manager
New York Life Group Benefit Solutions
07.2024 - Current
- Make determinations regarding a customer’s eligibility within compliance timeframes.
- Manage an assigned desk load of Absences through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources.
- Manage all Absence requests within appropriate service metrics.
- Communicate with customers and Clients to gather information regarding the customers Absence and eligibility for benefit payments.
- Talk directly with our customers about health programs to keep them engaged, improve their health and help them return-to-work sooner.
- Reach out to customers, clients and providers on Absences where additional information is needed
- Respond to various written and telephonic inquiries regarding: eligibility, approval/denial determinations, and Absence status.
- Work directly with clients and Vocational Rehabilitation Counselors to facilitate return-to-work plans.
- Pay all covered Absences accurately and timely and adhere to standard timeframes for processing mail and tasks.
- Execute on all defined quality metrics customer performance guarantees.
- Learn and apply Corporate Compliance, Policies and Procedures and best practices.
- Complete ongoing trainings associated with the role and business unit objectives.
Universal Agent
New York Life Group Benefit Solutions
10.2023 - 07.2024
- Assisted answering customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Gathered needed information to assist with claim processing
- Advised client what was needed for processing of claim and/or leave
ITT Representative
New York Life Group Benefit Solutions
03.2022 - 09.2023
- Assisting customers with setting up and understanding job protection leave plans that are available to them whether it is state, federal, and/or an employer plan.
- Relaying important information in a clear and easy to understand manor while using empathy for the situation.
- Reporting intermittent time for employees with accuracy using comprehension and reading skills and the tools provided. Assisting customers with day to day leave needs such as getting needed paperwork, date and time adjustments, and documenting important information in the leave notes.
Manager
Argyle Feed And Hardware
04.2014 - 12.2021
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team of 17 associates.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited and trained new members of team.
- Identified and recommended staff for key positions and departments.
- Provided coaching and mentoring to employees.
Shift Leader
Lone Star Country Store
04.2003 - 04.2014
- Enforced company policies and regulations with employees.
- Coached team members in techniques necessary to complete job tasks.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Trained new employees and delegated daily tasks and responsibilities.
Supervisor
Hilltop Kennels
06.2003 - 02.2013
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained compliance with company policies, objectives and communication goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
High School Diploma -
Northwest High School
Justin, TX05.2005
Skills
- Sales and Marketing
- Strategic Planning
- Staff Management
- Verbal and written communication
- Operations management
- Negotiation
- Job inspections
- Creative merchandising
- Self-motivated professional
- Basic math
- Reading comprehension
- Detail Orientation
Accomplishments
- Assisted in the coaches chat as a SME for incoming ITT representatives in OJT.
- Selected to help roll out the new NYL based iAM program before its launch to the whole department.
Timeline
Absence Manager
New York Life Group Benefit Solutions
07.2024 - Current
Universal Agent
New York Life Group Benefit Solutions
10.2023 - 07.2024
ITT Representative
New York Life Group Benefit Solutions
03.2022 - 09.2023
Manager
Argyle Feed And Hardware
04.2014 - 12.2021
Supervisor
Hilltop Kennels
06.2003 - 02.2013
Shift Leader
Lone Star Country Store
04.2003 - 04.2014
High School Diploma -
Northwest High School
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