Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Rea Mae Noele Cid
Professional Teacher
Antipolo City
Summary
Overview
8
years of professional experience
10
years of post-secondary education
Work History
Sagility / BetainePasig
Customer Service Representative
07.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
JSA SchoolAntipolo City
CAT Trainer
06.2016 - 03.2023
Job overview
Education
Jupiter School of AntipoloBrgy Dalig Antipolo City
Junior High School
06.2012 - 03.2016
University Overview
Philippine International CollegeSitio Bayugo Buliran Road Antipolo City Rizal
Tertiary from Education
06.2018 - 06.2022
University Overview
Our Lady Of Fatima UniversityKm 23, Sumulong Highway, Antipolo City Rizal
Senior High School
06.2016 - 03.2018
University Overview
Skills
Sales expertise
Accomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- College:
Consistent Dean's Lister
Vice President of BPE Department for 2 consecutive years
Captain Ball of Volleyball Team for 4 consecutive years
- Junior High School:
CADET of the Year (2016)
Leadership Awardee (2016)
Consistent Honor Student
Timeline
Customer Service Representative
Sagility / Betaine
07.2022 - Current
Philippine International College
Tertiary from Education
06.2018 - 06.2022
CAT Trainer
JSA School
06.2016 - 03.2023
Our Lady Of Fatima University
Senior High School
06.2016 - 03.2018
Jupiter School of Antipolo
Junior High School
06.2012 - 03.2016
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