Rea Mae Pasumala
Post Graduate
Quezon City
Summary
Dynamic Sales Manager's Assistant at SM Megamall with a proven track record in sales strategy development and relationship building. Enhanced client satisfaction and loyalty through effective communication and problem resolution. Skilled in territory management and adept at boosting revenue through innovative marketing strategies, driving significant growth in competitive markets.
Overview
6
6
years of professional experience
1
1
Language
Work History
Sales Manager's Assistant
SM Megamall
12.2023 - 07.2025
- Maintained up-to-date knowledge of industry trends, allowing the team to stay ahead of competitors'' offerings.
- Accompanied account executives on client visits, helping secure new contracts through strong relationship-building skills.
- Improved client relations by promptly addressing inquiries and resolving issues.
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Assisted in increasing revenue through efficient inventory management and pricing strategies.
- Boosted sales by developing and implementing effective marketing strategies.
- Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
Customer Care Representative
SM Ecoland
06.2021 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients .
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Private English Tutor
Sarah Cabag
04.2019 - 12.2020
- Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons.
- Boosted student confidence in English communication through personalized feedback and constructive criticism.
- Collaborated with parents to monitor students'' progress, providing updates on achievements and areas for improvement.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Prepared students for standardized English tests such as TOEFL or IELTS by focusing on test-taking strategies, time management techniques, and targeted practice exercises.
- Improved students'' reading comprehension abilities by introducing a variety of texts and genres tailored to their interests.
- Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
Education
High School Diploma -
Laureta National High School
Tagum City Skills
Sales strategy development
Sales presentations
Territory management
Sales pipeline management
Calendar management
Appointment coordination
Bookkeeping
Timeline
Sales Manager's Assistant
SM Megamall
12.2023 - 07.2025
Customer Care Representative
SM Ecoland
06.2021 - 09.2023
Private English Tutor
Sarah Cabag
04.2019 - 12.2020
High School Diploma -
Laureta National High School