Hi, I’m
REALYN R. BALBALOSA
Customer Service Representative
Pasig City
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
Work History
Concentrix
Customer Service Representative
03.2023 - 01.2026
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Metech Pacific Development Inc.
Warehouse Worker
03.2021 - 02.2023
Job overview
- Follow all workplace safety regulations to prevent accidents and injuries
- Ensure products meet quality standards by following guidelines and inspecting finished goods
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Streamlined order fulfillment by effectively picking, packing, and shipping products.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
Polytechnic University of The PhilippinesAlfonso, Province Of Cavite, Philippines
Bachelor of Science from Education
04.2001
Amontay National High SchoolPitogo, Quezon
High School Diploma
04.2001
Quinagasan Elementary SchoolPitogo Quezon
04.2001
Skills
Data entry
Communication skills
Customer service
Problem-solving
Adaptability and flexibility
Time management
Recordkeeping strengths
Documentation
Customer education
Live chat support
Active listening
Product knowledge
Additional Information
- Gender: Female
- Date of Birth: January 8, 1998
- Place of Birth: Inoyonan, Bula, Camarines Sur
- Civil Status: Single
- Nationality: Filipino
- Religion: Roman Catholic
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Timeline
Customer Service Representative
Concentrix
03.2023 - 01.2026
Warehouse Worker
Metech Pacific Development Inc.
03.2021 - 02.2023
Polytechnic University of The Philippines
Bachelor of Science from Education
04.2001
Amontay National High School
High School Diploma
04.2001
Quinagasan Elementary School
04.2001