REALYN OBIENA
SME (Subject Matter Expert)
Cebu City,None
Summary
To be effective, competitive, efficient, productive as well as an expert in the field of call center industry.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Eclathealthsolutions
02.2023 - Current
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during scheduling process.
Customer Service Representative
Cognizant
07.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Manage to Handle maximum of 80 calls per day
Advisor II Technical Support
Concentrix
01.2019 - 05.2021
- Gathered and analyzed customer feedback to inform product and service improvements.
- Anticipated responses and prepared clear and articulate answers.
- Monitored customer service operations to confirm compliance with quality standards.
- Focus to anticipate installations, internet concerns and financial matters
Education
PRIMARY -
Camansihay Elementary School
Tacloban City2011
SECONDARY -
Tacloban City National High School
2015
BSED - Education
Leyte Normal University
Tacloban City, Province Of Leyte, Philippines 04.2001 -
Skills
Good Oral and Written Communication Skills
Familiar with Internet application & computer literate (Microsoft Word, Publisher, Excel and Power Point Presentation
Possess self-motivated and enthusiastic attitude of interacting with people
Resource Planning and Multitasking
Organizational skills
Course
Bachelor of Secondary Education Major in Filipino
Personal Information
- Age: 25 years old
- Height: 5'2
- Weight: 54 kg
- Citizenship: Filipino
- Father's Name: Deceased
- Mother's Name: Beatriz Obiena
- Date of Birth: 03/27/99
- Gender: Female
- Marital Status: Single
- Religion: Catholic
Applicantname
REALYN C. OBIENA
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Accomplishments
- TOP Agent (Year:2023) ECLAT Health Solutions
- Best in Attendance 2023
Languages
Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
Photography
Volunteering
Timeline
Appointment Scheduler
Eclathealthsolutions
02.2023 - Current
Customer Service Representative
Cognizant
07.2021 - 08.2022
Advisor II Technical Support
Concentrix
01.2019 - 05.2021
BSED - Education
Leyte Normal University
04.2001 -
PRIMARY -
Camansihay Elementary School
SECONDARY -
Tacloban City National High School
Similar Profiles
Ruchitha KothuriRuchitha Kothuri
AR Executive at EclathealthsolutionsAR Executive at Eclathealthsolutions
ROSE KRISTINE C. OCAÑAROSE KRISTINE C. OCAÑA
Operations Manager at Ocaña Trading CorporationOperations Manager at Ocaña Trading Corporation
Markjun CañoMarkjun Caño
Aircon Technician and HVAC at MC DonalsAircon Technician and HVAC at MC Donals