Traveling
ROCHELLE MAIE LAMMATAO
Pateros
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
1
1
Certificate
Work History
Client Service Associate
BDO UNIBANK INC.
08.2019 - 03.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring smooth customer experience.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
- Maintained accurate records of customer transactions in line with bank procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Maintained friendly and professional customer interactions.
- Processed various financial transactions promptly, minimizing wait times.
Education
Bachelor of Arts in Economics -
Jose Rizal University
01.2015 - 04.2019
Skills
Cash Handling
Customer Needs Assessment
Data inputting
Financial software
Transaction Processing
Account updating
Regulatory Compliance
Money Transfer Systems
Signature Verification
Compliance, banking laws, and regulations
Currency Conversion Knowledge
Listening and Comprehension
Attention to detail
Stress Tolerance
Interpersonal Communication
Can work with minimal supervision
References
- Ms. Noriza Mabbagu, DYO Admin., norizamabbagu@gmail.com, 0908-436-2340
- Ms. Jenaina Vermug, HR Associate, 0947-649-0785
Training
- BOSH SO1 TRAINING, BDO Karrivin Plaza Chino Roces Avenue Ext., 06/05/21
- SIGNATURE VERIFICATION, BDO Karrivin Plaza Chino Roces Avenue Ext., 08/20/19
- COUNTERFEIT DETECTION, BDO Karrivin Plaza Chino Roces Avenue Ext., 08/22/19
- ID DETECTION AND FRAUDULENT VERIFICATION, BDO Karrivin Plaza Chino Roces Avenue Ext., 08/23/19
- OCCUPATIONAL FIRST AID AND BASIC LIFE SUPPORTCARDIOPULMONARY RESUSCITATION, BDO Karrivin Plaza Chino Roces Avenue Ext., 12/04/21
Certification
AML/CFT Complete Course 2023
Interests
Listening to music
Exercise
Timeline
AML/CFT Complete Course 2023
01-2024
Client Service Associate
BDO UNIBANK INC.
08.2019 - 03.2024
Bachelor of Arts in Economics -
Jose Rizal University
01.2015 - 04.2019