Réchelle Leonora
Hinigaran
Summary
Accomplished Customer Service, has 2 fruitful years of experience in BPO industry, half a year of cold calling/virtual assistant which helped me possess strong communication skills and the ability to negotiate effectively. Has developed a good work ethic.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Concentrix Bacolod
10.2024 - 04.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Real Estate Agent
Angel and Patty, The Realtors
06.2024 - 08.2024
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Lead Generation Specialist
Manila Marketing Group
05.2024 - 06.2024
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
Assistant Debt Collector
Powerhouse Group, United States
03.2024 - 06.2024
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Streamlined collections processes by implementing efficient time management techniques and prioritizing high-value accounts.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
Customer Service Representative(Retention Program)
Telus International
03.2023 - 01.2024
- Assisted customers with product-related questions, feedback and complaints.
- Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Customer Service Representative
Ubiquity Global Services
12.2021 - 03.2023
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Team Leader at Check-Out Department
Puregold Price Club Inc.
09.2019 - 02.2020
- Under control of the supervision of the Check-Out Department eg; Voiding, Paging, Solving Customer Complains
Costumer Assistant in Store Operations
Sanford Marketing Corporation (Savemore Fortune Town)
05.2019 - 09.2019
- Training the responsibility of a supervisor, familiarizing every category of the store
- Had undergone training in Cashiering, Bagger, Merchandising, Receiving and Dispatching.
On the Job Training
Municipal Treasurer’s Office- Hinigaran
12.2018 - 02.2019
On the Job Training
Philippine National Bank
11.2018 - 12.2018
Education
Bachelor of Science in Business Administration - Financial Management
Binalbagan Catholic College
2019
Secondary -
Madeleine Academy
2015
Elementary -
Madeleine Academy
2011
Skills
Debt Recovery Strategies
Client Relations
Teamwork and Collaboration
Time Management
Adaptability and Flexibility
Call center experience
Patience and Persistence
Word Processing
Risk Management
Active Listening
Multitasking Abilities
Languages
English
Advanced
C1
References
- Mrs. Grace Servano, Dean of CABAIT, Binalbagan Catholic College, 09122504456
- Mr. Rustom Padios, BSBA Area Coordinator, Binalbagan Catholic College, 09493928870
TRAINING
- Training Symposium on Relationship Management, Binalbagan Catholic College, Binalbagan, Negros Occidental, 01/17/17
- Entrepreneurial Education, Binalbagan Catholic College, Nano Nagle Gym, Binalbagan, Negros Occidental, 09/14/16
- Business Management Seminar, Binalbagan Catholic College- Nano Nagle Gym, Binalbagan, Negros Occidental, 03/05/16
Timeline
Technical Support Representative
Concentrix Bacolod
10.2024 - 04.2025
Real Estate Agent
Angel and Patty, The Realtors
06.2024 - 08.2024
Lead Generation Specialist
Manila Marketing Group
05.2024 - 06.2024
Assistant Debt Collector
Powerhouse Group, United States
03.2024 - 06.2024
Customer Service Representative(Retention Program)
Telus International
03.2023 - 01.2024
Customer Service Representative
Ubiquity Global Services
12.2021 - 03.2023
Team Leader at Check-Out Department
Puregold Price Club Inc.
09.2019 - 02.2020
Costumer Assistant in Store Operations
Sanford Marketing Corporation (Savemore Fortune Town)
05.2019 - 09.2019
On the Job Training
Municipal Treasurer’s Office- Hinigaran
12.2018 - 02.2019
On the Job Training
Philippine National Bank
11.2018 - 12.2018
Bachelor of Science in Business Administration - Financial Management
Binalbagan Catholic College
Secondary -
Madeleine Academy
Elementary -
Madeleine Academy
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