Summary
Overview
Work History
Education
Skills
Certification
Languages
Training
Timeline
Generic

Razil Shaman Suerte

Koronadal City

Summary

Accomplished professional with over 10 years of diverse experience, excelling in customer service, environmental documentation, and script writing. Expertise in resolving complex issues and providing exceptional support while maintaining high standards of professionalism. Proven ability to analyze data and trends to drive informed decisions, leading to enhanced customer satisfaction and operational efficiency. Strong leadership and communication skills foster collaboration across teams, ensuring seamless project execution and delivery. Committed to continuous improvement and adapting to dynamic environments, driving excellence in every aspect of work.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Chat Support Representative

AlterEgoComp
02.2025 - Current
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.

Outbound Sales Representative

Biosonic Technologies
01.2025 - 05.2025
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Utilized sales techniques to build customer interest and close sales.
  • Made average of 300 outbound and inbound calls per day.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

Script Writer

YouTube
04.2024 - 12.2024
  • Write engaging, detailed scripts that maintain a balance between factual reporting and storytelling.
  • Tailor scripts to fit voiceover narration, ensuring clarity, flow, and consistency in delivery.
  • Provide concise context for legal, geographical, and cultural elements relevant to the story.
  • Collaborate with video editors to ensure seamless integration of script, visuals, and audio.
  • Maintain a consistent tone and voice that aligns with the channel’s branding and audience expectations.
  • Transcribe voiceover audio and spoken content for accurate subtitles, improving accessibility and engagement.

Environmental and Social Safeguards Documentor

Department of Agrarian Reform
06.2023 - 03.2024
  • Provide general policies, guidelines, codes of practice, and procedures in compliance with the Philippine Laws and World Bank Environmental and Social Safeguards Policies.
  • Documentation and preparation of environmental and social safeguards instruments, including public consultation and disclosure of information.
  • Land Acquisition, Resettlement, and Rehabilitation Policy Framework – provides guidance on the process to be followed when private assets (land, buildings, trees, crops, etc.) are adversely affected by the project.
  • Community outreach for information gathering and dissemination.
  • Completed the Project deadline to document over 1000 hectares and200 families residing and utilizing the land.

Telemarketer

A Financing
12.2021 - 02.2022
  • Contact prospective clients via outbound calls to promote financing services and solutions.
  • Identify client needs and present tailored financing options to address their goals.
  • Build rapport with leads to establish trust and credibility in the company’s financial services.
  • Maintain a comprehensive database of leads, prospects, and client interactions using CRM software.
  • Made an average of 200 outbound and inbound calls per day.

Amazon Product Researcher

Pegasus Trading
02.2019 - 11.2021
  • Conduct thorough product research to identify profitable opportunities and high-demand items.
  • Analyze market trends, competitor performance, and consumer behavior to optimize product selection.
  • Utilize tools like Jungle Scout, Helium 10, or similar software to gather data on product rankings, sales volume, and profitability.
  • Assess product costs, manufacturing fees, and shipping logistics to calculate profit margins.
  • Collaborate with sourcing and supply chain teams to procure selected products efficiently.
  • Identify new market opportunities by analyzing customer feedback and reviews.
  • Generate comprehensive reports on research findings to support decision-making processes.

Tier 2 Customer Service Representative

VXI Global Holdings, AT&T
05.2016 - 01.2019
  • Resolve escalated billing disputes, account discrepancies, and payment issues with accuracy and professionalism.
  • Handle complex customer inquiries related to product pricing, promotions, and service subscriptions.
  • Process account adjustments, refunds, and payment reconciliations according to company policies.
  • Upsell or cross-sell products and services during customer interactions, meeting sales targets.
  • Assist Tier 1 agents by offering advanced support and guidance on challenging customer cases.
  • Collaborate with sales, billing, and technical support teams to resolve multi-department issues.
  • Conduct follow-up calls to ensure customer satisfaction and successful issue resolution.

Chef De Cuisine

Villa Maria Luisa Hotel
11.2013 - 08.2014
  • Oversee all kitchen operations, ensuring consistent quality and presentation of dishes.
  • Develop innovative menus that align with the hotel’s brand and cater to diverse guest preferences.
  • Lead, train, and mentor kitchen staff to maintain high standards of culinary excellence.
  • Manage inventory, control food costs, and reduce waste to optimize kitchen profitability.
  • Ensure compliance with food safety, hygiene, and sanitation regulations.
  • Collaborate with hotel management to design special menus for events, banquets, and seasonal promotions.
  • Monitor and evaluate kitchen team performance, addressing challenges and fostering growth.
  • Establish relationships with suppliers to source high-quality ingredients at competitive prices.
  • Maintain a positive and efficient work environment, addressing issues promptly to ensure seamless operations.

Commis Chef

Hyatt Hotel and Casino Manila
02.2012 - 07.2013
  • Assist senior chefs in preparing and cooking dishes according to the hotel's high standards.
  • Maintain food quality and presentation consistency across all dishes.
  • Follow recipes and guidelines to produce menu items for breakfast, lunch, dinner, or events.
  • Ensure all mise en place is prepared efficiently before service begins.
  • Adhere to food safety and hygiene standards, ensuring a clean and organized kitchen environment.
  • Support various sections of the kitchen, including starters, mains, and desserts, as required.
  • Monitor and manage inventory levels, reporting shortages to senior chefs.
  • Participate in daily briefings to stay updated on menu changes, special events, and guest preferences.
  • Assist in the training and mentoring of kitchen trainees and junior staff.
  • Respond quickly to feedback from senior chefs and maintain a proactive attitude during service.

Education

Bachelor of Agricultural Technology -

St. Alexius College
Koronadal City, South Cotabato, Philippines

Bachelor of Science - Information Technology

Notre Dame of Marbel University
Koronadal City, South Cotabato, Philippines

Professional Culinary Arts

Magsaysay Institute of Hospitality And Culinary Arts
Makati City, Philippines

Skills

  • Billing Systems
  • CRM Management
  • Content Writing
  • Telemarketing
  • Customer Service
  • Social Media Management
  • Sales
  • Data entry
  • Data analysis
  • Language fluency
  • Customer service
  • Time management
  • Problem-solving skills

Certification

  • General Virtual Assistant Course
  • General Virtual Assistant internship

Languages

English (Fluent)
Filipino (Fluent)

Training

  • General Virtual Assistant Course - Surge Freelancing Marketplace
  • Bookkeeping National Competency 3 - Technical Education and Skills Development Authority

Timeline

Chat Support Representative

AlterEgoComp
02.2025 - Current

Outbound Sales Representative

Biosonic Technologies
01.2025 - 05.2025

Script Writer

YouTube
04.2024 - 12.2024

Environmental and Social Safeguards Documentor

Department of Agrarian Reform
06.2023 - 03.2024

Telemarketer

A Financing
12.2021 - 02.2022

Amazon Product Researcher

Pegasus Trading
02.2019 - 11.2021

Tier 2 Customer Service Representative

VXI Global Holdings, AT&T
05.2016 - 01.2019

Chef De Cuisine

Villa Maria Luisa Hotel
11.2013 - 08.2014

Commis Chef

Hyatt Hotel and Casino Manila
02.2012 - 07.2013

Bachelor of Agricultural Technology -

St. Alexius College

Bachelor of Science - Information Technology

Notre Dame of Marbel University

Professional Culinary Arts

Magsaysay Institute of Hospitality And Culinary Arts

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Razil Shaman Suerte