RAZELLE MAE MATALANG
GENERAL TRIAS, CAVITE
Summary
Hardworking employee with customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist Virtual Assistant
Arvada Dental center and Implants
Arvada, Colorado
01.2024 - 05.2024
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Costumer Service Representative
Teleperformance Alphaland
Makati, Metro Manila
08.2019 - 11.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Biology (Undergrduate)
Cavite State University - Indang
Indang, CaviteSkills
- Spreadsheet tracking
- Customer Service
- Appointment confirmation
- Appointment Scheduling
- Mail distribution
- File Organization
- Front Office Management
- Oral and writing communication
- Proficient in Delta Dental, Microsoft Word, Microsoft Excel
- Fluent in Filipino and English
Timeline
Front Desk Receptionist Virtual Assistant
Arvada Dental center and Implants
01.2024 - 05.2024
Costumer Service Representative
Teleperformance Alphaland
08.2019 - 11.2019
Bachelor of Science - Biology (Undergrduate)
Cavite State University - Indang
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