Summary
Overview
Work History
Education
Skills
Timeline
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RAZEL JANE LAPASARAN

E S L T e a c h e r & V i r t u a l A s s i s t a n t
Paranaque City,RIZ

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

PRO EDU
01.2022 - 09.2024
  • Assist customers in tracking their purchase and orders
  • Provide assistance to customers via Live-chat & Email
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Online ESL Teacher

Asia EOE
01.2016 - 01.2022
  • Taught children and adult students from beginner to advance level
  • Did 1-on-1 and group classes
  • Helped professional people study for their IELTS exam and job interview
  • Make weekly and monthly reports for students
  • Perform weekly evaluations to gauge what they've learned throughout the week

Education

Bachelor of Science - English

Secondary Education
01.2014 - 01.2017

Skills

Customer service

Timeline

Customer Service Representative

PRO EDU
01.2022 - 09.2024

Online ESL Teacher

Asia EOE
01.2016 - 01.2022

Bachelor of Science - English

Secondary Education
01.2014 - 01.2017

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RAZEL JANE LAPASARANE S L T e a c h e r & V i r t u a l A s s i s t a n t