Razeale Bayron
Polomolok, Province Of South Cotabato
Summary
At Jathnier Corporation, I spearheaded initiatives that significantly enhanced customer loyalty and drove sales, leading to a notable increase in market share. Expert in inventory management and customer service, my strategic approach to staff supervision and problem-solving propelled store performance. Achieved a remarkable improvement in retail space efficiency and profitability.
Overview
3
3
years of professional experience
Work History
Bread and Pastries Store Supervisor
Jathnier Corportion
Polomolok, Province Of South Cotabato, Philippines
06.2019 - 07.2022
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Promoted business' development by building and maintaining relationships with new clients.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Education
GED -
B.E.S.T College of Polomolok
Polomolok, Province Of South Cotabato, Philippines03-2009
Skills
- Customer loyalty and retention
- Sales floor oversight
- Inventory management
- Product rotation
- Sales promotion
- Problem-solving
- Employee coaching
- Customer flow monitoring
- Competitor monitoring
- Schedule coordination
- Conflict resolution
- Strategic sales
- Restocking oversight
- Special events
- Merchandising trends
- Shift scheduling
- Loss prevention procedures
- Leading staff meetings
- Staff supervision
- Flexible schedule
- Report generation
- Team leadership
- Resource allocation
- Performance reviews
- Supply ordering
- Documentation and reporting
- Promotional events
- Stock replenishment
- Budget planning
- Retail merchandise quality standards
- Employee terminations
- Customer experience management
- Multitasking and organization
- Performance assessment
- Sales strategies
- Scheduling coordination
- Customer service
- Employee management
Languages
English
Advanced (C1)
Timeline
Bread and Pastries Store Supervisor
Jathnier Corportion
06.2019 - 07.2022
GED -
B.E.S.T College of Polomolok