RAYVEN TORRES
Technology Risk Assurance, IT Auditor
Pasig, Metro Manila,00
Summary
Results-driven professional with extensive experience in evaluating IT systems and controls for industry compliance. Proficient in leveraging analytical skills to identify potential risks and propose actionable improvements that enhance security posture. Possesses a deep understanding of best practices in information security and audit processes, enabling the delivery of effective solutions aligned with organizational goals. Committed to fostering a culture of compliance and continuous improvement within technology environments.
Overview
7
7
years of professional experience
Work History
Technology Risk Assurance (IT Auditor)
EY GDS Philippines
12.2024 - Current
- Supported Risk Assurance engagements by performing testing and analysis across various business and IT processes.
- Collaborated closely with Seniors and Managers, ensuring timely updates, clear communication, and coordinated project execution.
- Conducted research and contributed to the preparation of client presentations, reports, and information memorandums.
- Assisted in identifying potential risks and issues within engagements, escalating observations to senior team members for resolution.
- Ensured high‑quality work deliverables in alignment with EY’s quality standards, completing tasks that consistently passed next‑level reviews.
- Contributed to building a positive learning environment by assisting team members and sharing knowledge during engagements.
- Demonstrated strong commitment to client service by striving to exceed expectations and taking on increasingly complex project assignments.
- Gained practical experience in Information Systems Audit, including IT General Controls (ITGC) and IT Application Controls (ITAC) testing.
- Utilized data analysis tools such as MS Excel, MS Access, and MS SQL Server to support audit procedures and data‑driven insights.
- Evaluated internal controls and processes, streamlining workflows for increased efficiency and risk mitigation.
- Enhanced IT security by conducting comprehensive audits and identifying potential risks within the organization.
- Assessed compliance with regulatory requirements, ensuring timely remediation of identified issues and avoiding potential penalties.
Cloud Reliability Analyst
MDI Novare
05.2021 - 09.2024
- Maintain and provide basic troubleshooting procedures to various VMware issues and escalations
- Rightsizing, Migrating, and Cloning & Modification of Virtual Machines
- Conduct/Perform basic troubleshooting using Virtual Machine
- Provide Virtual Machines Utilization / Documentations
- Email and chat request monitoring
- Cloning & Decommission of VMware instances
- Knowledge in IP configuration (Virtual Machine) Windows and Linux
- Generating reports/utilizations and request via VirtualRealizeOps system
- Providing the CRF for the method of procedure in every activity
- Manage monitoring tools such as VROps,Icinga,Grafana
- Strictly follows the change management process in place
- Monitoring request and issues via Ticketing system (ManageEngine/ServiceNow)
- Handling reports and updates
- Participate on other project base assistance
- Coordinate and Escalate issues within internal team.
- Analysed operational improvements against manual intervention process to measure progress.
- Handling IT Operations Management (ITOM) on sytems/tools used by internal team
- Utilized MySQL soft skill to effectively store and manage customer information, interactions, and sales data.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Content Operator
Factset Philippines
07.2019 - 04.2020
- Create & follow support and recovery documentation for automated system
- Interpret and support systems created using proprietary FactSet tools
- Monitor automated mission critical processes
- Proactively communicate with vendors and internal stakeholders for process maintenance and troubleshooting
- Use command-line (e.g ZIP, GREP) and file transfer utilities (e.g FTP, SFTP, etc.)
- Use file editor tools to investigate and correct common datafile format issues
- Document and test new features and enhancements to the Operator / ETL toolset.
IT Technician
Arellano University
12.2018 - 05.2019
- Software and hardware technician
- Handling database and networks
- School laboratory and printer support
- IP configuration.
Education
Bachelor of Science - Computer Science Major in Information Technology
Arellano University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Executes Risk Assurance procedures across IT and business processes
Provides clear communication and support to senior team members during engagements
Conducts research and prepares materials for client presentations and reports
Delivers high‑quality work aligned with established review and quality standards
Collaborates effectively within teams and contributes to a positive learning environment
Handles increasingly complex assignments with strong client‑service focus
Performs IT General Controls (ITGC) and Application Controls testing
Utilizes MS Excel, MS Access, and MS SQL Server for data analysis and audit support
ServiceNow support
Proficient in managing multiple tasks
System maintenance and troubleshooting
VMware fundamentals
Soft Skills on MySQL and Python
Basic Knowledge on Unix and Gitbash
Experienced with Microsoft Office 365 applications
Experienced with Google Workspace tools
CRM Support and Risk Assessment
Timeline
Technology Risk Assurance (IT Auditor)
EY GDS Philippines
12.2024 - Current
Cloud Reliability Analyst
MDI Novare
05.2021 - 09.2024
Content Operator
Factset Philippines
07.2019 - 04.2020
IT Technician
Arellano University
12.2018 - 05.2019
Bachelor of Science - Computer Science Major in Information Technology
Arellano University
04.2001 -