Raynauld Ulatan
Baguio City, Province of Benguet,BEN
Summary
Dynamic customer service professional with extensive experience at Concentrix, adept at resolving issues on the first contact and enhancing customer satisfaction. Skilled in building rapport and proficient in complaint handling, I excel in fast-paced environments, consistently prioritizing customer needs and delivering exceptional support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
Concentrix
09.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Educated customers about available services, promotions, or discounts when appropriate.
- Provided product knowledge assistance to customers, guiding them towards informed decisions based on their specific needs.
Virtual Assistant
N/A
10.2021 - 08.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
Food Waiter
Jollibee
11.2019 - 07.2020
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
High School Diploma -
Baguio City National High School
Baguio City, Philippines03-2016
Skills
- Customer focus
- Call center experience
- Building rapport
- Live chat support
- Complaint handling
- Typing speed
- Assertiveness
- Language proficiency
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service Representative Agent
Concentrix
09.2023 - Current
Virtual Assistant
N/A
10.2021 - 08.2023
Food Waiter
Jollibee
11.2019 - 07.2020
High School Diploma -
Baguio City National High School
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix