Raymund Paul Basilio
Tugegarao City
Summary
Enthusiastic Senior Customer Support Associate with a strong background in SEO and copywriting, demonstrating a solid grasp of financial, customer service, and administrative requirements.
As a friendly and motivated team player, I maintain a professional demeanor and exhibit superior attention to detail.
With a focus on maximizing customer satisfaction, I efficiently handle customer inquiries and concerns while ensuring exceptional service and support.
My knowledge of industry standards, coupled with expertise in retaining product and service information, enables me to provide effective issue resolution.
Additionally, I am skilled in promoting sales to increase revenue while addressing diverse customer needs.
Overview
9
9
years of professional experience
Work History
Virtual Assistant & Content Writer
RankTree
05.2022 - 02.2024
- As a virtual assistant and content writer, I handled administrative tasks, managed emails, scheduled appointments, and produced engaging content tailored to client specifications and brand.
Costumer Support Associate
Partner Hero Philippines Incorporated
04.2021 - 05.2022
- I assisted clients by addressing their concerns, predominantly related to their accounts, ensuring compliance with the company's Community Guidelines and Terms of Use.
Online English Tutor
Bibo Global Opportunity Inc.
05.2019 - 11.2020
- Developed methods to teach independent study skills to help students excel academically.
RESEARCH AND BASELINE SURVEY FACILITATOR (SHORT-TERM PROJECT)
DPWH and EDCoP
01.2019
- Facilitated the KII, FGD, Public Consultation, and Survey for the Master Plan and Feasibility Study of Flood Control and River Improvement of Sinocalan-Marusoy and Patalan-Cayanga-Angalacan (Region 1 & CAR).
DATA GATHERER (SHORT-TERM PROJECT)
GAD Committee, Lung Center of the Philippines
01.2019
- Data gatherer for the project, Assessment of Gender-Responsiveness of the Lung Center of the Philippines Social Service's Medical Financial Assistance for Service Patients.
QUALITY ANALYST
Infuturo Inc.
01.2019
- Assessed calls and classes of ESL teachers and gave recommendations on how to further improve their classes.
OFFICE-BASED ESL TEACHER
Infuturo Inc.
01.2018 - 01.2019
Customer Service Representative
Ebay
07.2015 - 03.2016
- Acted as a mediator between members of the platform (buyers & sellers), and addressed issues regarding transactions.
OFFICE-BASED ESL TEACHER
51 Talk English Philippines Corporation
01.2014
- Responsible for assessing the English skill level of Korean students
- Taught the English language with the skill level apt for each student.
Education
Bachelor of Arts in English -
UNIVERSITY OF THE CORDILLERAS
Bachelor of Arts in Language And Literature -
UNIVERSITY OF THE PHILIPPINES
Skills
- Copywriting
- Survey facilitating
- Crowd sourcing communication
- Public Speaking
- Language Teaching
- Verbal, visual, and written
- Data gathering
- Quality Analysis
- Marketing
- The ability to analyze complex technical information
- Detail oriented
- Excellent problem solver
- Has excellent leadership skills
- Strong communication and interpersonal skills
- Friendly and optimistic
- Administrative Support
- Project Support
- Customer Service Orientation
- Documentation and Reporting
- Grammar Expertise
- Dedicated Team Player
References
- PAUL DE LEON
Personnel Specialist II, Career Service Executive Board
+63917 886 0462
- BRYAN MENDOZA
Team Lead, Partner Hero Philippines
+639296024482
- JOZSEF TED FURIGAY
Associate Legal Counsel
+639062355773
- ANDREI MARIE CONEL
CPA, PhilHealth Regional Office 2
+639065950939
Timeline
Virtual Assistant & Content Writer
RankTree
05.2022 - 02.2024
Costumer Support Associate
Partner Hero Philippines Incorporated
04.2021 - 05.2022
Online English Tutor
Bibo Global Opportunity Inc.
05.2019 - 11.2020
RESEARCH AND BASELINE SURVEY FACILITATOR (SHORT-TERM PROJECT)
DPWH and EDCoP
01.2019
DATA GATHERER (SHORT-TERM PROJECT)
GAD Committee, Lung Center of the Philippines
01.2019
QUALITY ANALYST
Infuturo Inc.
01.2019
OFFICE-BASED ESL TEACHER
Infuturo Inc.
01.2018 - 01.2019
Customer Service Representative
Ebay
07.2015 - 03.2016
OFFICE-BASED ESL TEACHER
51 Talk English Philippines Corporation
01.2014
Bachelor of Arts in English -
UNIVERSITY OF THE CORDILLERAS
Bachelor of Arts in Language And Literature -
UNIVERSITY OF THE PHILIPPINES
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