RAYMUND CHARLES CANLAS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Service Fulfillment Representative
Wells Fargo
Taguig, Metro Manila, Philippines
09.2024 - Current
- Communicated errors in account, paperworks, application via email and calls to clients.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
- Strengthened relationships with clients through proactive communication about account changes or potential issues.
- Regularly exceeded performance targets by effectively managing time, resources, and workload to complete account maintenance tasks quickly and accurately.
- Minimized potential security risks by adhering to strict data privacy guidelines when handling sensitive client information during the course of account maintenance activities.
Client Services Representative
Wells Fargo
Taguig, Metro Manila, Philippines
10.2023 - 09.2024
- Assisted clients with account management tasks, leading to increased customer retention rates.
- Expedited resolution of discrepancies by collaborating with cross-functional teams for timely issue identification and correction.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
- Regularly exceeded performance targets by effectively managing time, resources, and workload to complete account maintenance tasks quickly and accurately.
- Established trust with clients due to consistent delivery of accurate information relating to their accounts and prompt resolution of any discrepancies.
Subject Matter Expert
Infosys BPM
02.2022 - 09.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
- Achieved high levels of client satisfaction by providing personalized solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative II
Sykes Asia, Inc
04.2018 - 02.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Communicated product features, advantages, and benefits to customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Auditor, Integrity Officer
Sykes Asia, Inc
11.2017 - 04.2018
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Tracked team performance and identify areas for improvement.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Technical Support Representative I
Sykes Asia, Inc
05.2017 - 11.2017
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Sta. Mesa, Metro Manila05.2017
Skills
- Agent Support
- Customer Service
- Communication
- Problem Solving
- Microsoft Office
- Customer relations
- Data entry proficiency
- Client relationship building
- Records management
- Paperwork processing
- Technical troubleshooting
- Account servicing
Professional References
Available upon request
Timeline
Service Fulfillment Representative
Wells Fargo
09.2024 - Current
Client Services Representative
Wells Fargo
10.2023 - 09.2024
Subject Matter Expert
Infosys BPM
02.2022 - 09.2023
Customer Service Representative II
Sykes Asia, Inc
04.2018 - 02.2022
Auditor, Integrity Officer
Sykes Asia, Inc
11.2017 - 04.2018
Technical Support Representative I
Sykes Asia, Inc
05.2017 - 11.2017
Bachelor of Science - Information Technology
Polytechnic University of The Philippines