Raymund Pantoja
L2 Application Support
Imus
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sr System Administration Supervisor
SMART Communications, Inc.
10.2013 - Current
- Level 2 support for all financial applications and systems, to ensure high availability of the production systems.
- Ensures production systems are operating 24/7 and downtime is kept at reasonable level.
- Responsible for making sure all escalated problems to our team are attended for troubleshooting to determine a solution and able to identify the cause of the problem for escalation to the next level support unit.
- Implements Configuration Changes for Financial and VAS Systems handled.
Intelligent Network Engineer
Digitel Mobile Phils. Inc
05.2007 - 09.2013
- Operations, Administration and Maintenance of IN and OCS – Prepaid Service, Pre-delivery Service Agent (PSA), MDSP/FCS.
- Responsible in maintaining the operation and availability of the IN/OCS platform and each IN/OCS network element and its connection to other network by monitoring the average CPU load, disk space, server processes, memory and CPU usage, operating system logs and alarms monitoring.
- Responsible for modification and creation of prepaid accounts and reseller accounts such as Operator deposit and withdrawal, gives deposit of monthly credits and marketing promo, updating of accounts service, locking and unlocking of accounts, creation and modification of whitelist tags, blocking and unblocking of pins, manual conversion and extension of loads and services ,and force activation of accounts.
- Implements various work orders for system modification and configurations such as creation/modification of large accounts, definitions of IDD rates and charges, creation/modification of new account and Scratch card profiles, creation/modification of charging rules for WAP and tariffs, creation/modification of CELLID and load profile creation.
RF Test Product Technician
NXP SEMICONDUCTORS PHILIPPINES INC
07.2004 - 12.2007
- Monitor test equipment performance in order to ensure high product acceptance rate at OQA (in terms of conformance to electrical, mechanical, and visual specifications), and TPT targets, and ensure maximum safety of all testing operations.
- Reports daily status, activities, and relevant corrective actions taken during all shifts, all in terms of Yield, Machine uptime, operational utilization, PPM, OQA, in order to keep all personnel informed.
- Set-up and conversion of tester (both hardware and software) to meet production and capacity needs.
- Reduced product return rates by conducting thorough pre-release assessments, identifying potential defects or malfunctions.
- Troubleshoot mechanical and electrical problems.
- Enhanced product quality by meticulously analyzing and troubleshooting issues during the testing phase.
- Conducted routine equipment maintenance checks to prevent unplanned downtime or costly repairs due to wear or damage.
- Exceeded team production goals through diligent work ethic, attention to detail, and commitment to delivering high-quality products.
Education
Bachelor of Science - Electronics And Communications Engineering
Mapua Institute of Technology
Intramuros, Manila 04.2001 -
Skills
Operations Management
undefinedAdditional Information
Computer Literate (MS Office Word, Excel, Powerpoint etc…)
Knowledgeable in Windows Operating Systems, LINUX, UNIX, SQL and PERL.
Timeline
Sr System Administration Supervisor
SMART Communications, Inc.
10.2013 - Current
Intelligent Network Engineer
Digitel Mobile Phils. Inc
05.2007 - 09.2013
RF Test Product Technician
NXP SEMICONDUCTORS PHILIPPINES INC
07.2004 - 12.2007
Bachelor of Science - Electronics And Communications Engineering
Mapua Institute of Technology
04.2001 -
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