Raymund Noble

• Answering phone calls from the healthcare provider/facility to provide information and resolution for the inquiries below.

1. Members' eligibility and benefits; its insurance coverage.

2. Claim status, claim appeal status, and denial reason with the explanation.

3. Prior authorisation, referral, and inpatient notification status.

4. Provider portal or web issue assistance, such as navigating the portal or web.

5. Make an outbound calls to provider an update on important matters.

6. Ensure to develop a strong relationship with the provider to create trust by providing exceptional service. be trusted with all the records and account.

• Recieving calls and addressed customer service enquires quickly and accurately. Payment, technical, and sales services.
• Make an assessment about the customer account to maximise and enjoy the service to the fullest.
• Creating sales is significant, but make sure that it meets customer needs.
• Suggesting information about other products and services. Updating them for new products and services.
• Providing basic troubleshooting for technical services.