Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymund Bergantin

Social Media Manager | SEO Specialist | IT Support Specialist
Naga City,Bicol

Summary

Forward-thinking Specialist bringing 8 years of expertise in IT specialist, Social media management and Search engine optimization (SEO) for online business industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

10
10
years of professional experience

Work History

Freelancer

Different Client
11.2020 - Current
  • Managed over 10 clients and increased sales by 10-20%
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Increased customer engagement through social media.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Created dynamic SEO strategies to exceed market competitors and meet client needs.
  • Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.

IT Support Specialist

Philippine Coast Guard
Manila, manila
02.2014 - 03.2020
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Updated software to safeguard against security flaws.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Configured hardware and granted system permissions to new employees.

IT Technician

Universidad de Sta Isabel
Naga City, Bicol
07.2011 - 07.2013
  • Maintained 100 office PCs, networks and mobile devices.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Refurbished/Repair PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored systems in operation and quickly troubleshot errors.

Education

Associate of Science -

Computer Communication Development Institute
Naga City
04.2001 -

Skills

    Social Media Management

undefined

Timeline

Freelancer

Different Client
11.2020 - Current

IT Support Specialist

Philippine Coast Guard
02.2014 - 03.2020

IT Technician

Universidad de Sta Isabel
07.2011 - 07.2013

Associate of Science -

Computer Communication Development Institute
04.2001 -

Similar Profiles

CREATE PROFILE
Raymund BergantinSocial Media Manager | SEO Specialist | IT Support Specialist