Raymund Anthony B. Sabas
Manila
Summary
A seasoned professional with 12 years of extensive experience in the BPO industry, combining technical expertise, exemplary customer service skills, and a proven track record in sales. I am adept at both outbound and inbound operations and know how to handle diverse customer needs and provide customized solutions to drive satisfaction and revenue growth. I want to use my diverse background to contribute to a dynamic team and achieve shared success in a challenging environment.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist II
PartnerHero Philippines
06.2023 - Current
- Provides support to constituents by phone and email to answer queries, resolve issues, and resolve complaints in a timely and professional manner
- Partner: Submittable (Project: Minnesota Tax Rebate) / June 2023 - January 2024
- Partner: Submittable (Project: Maryland’s Department of Labor - Port Worker Support Program) / April 2024 - present
Customer Support Specialist III
Altec Business Solutions Inc.
07.2018 - 10.2022
- As a Customer Support Specialist Tier 3 at an international online pharmacy, I provided comprehensive support to customers by managing inbound/outbound calls and emails
- My duties included handling various concerns regarding prescribed medications, from prescription verification to order fulfillment, shipping, and escalations
- During my stay in this company, I was also promoted to Subject Matter Expert(SME) then to Junior Process Trainer for the same account/client
Customer Support Specialist II/Technical Support
VXI Global Holdings Inc.
04.2012 - 03.2015
- Client: AT&T Blue/DirectTV
- Handling incoming calls and emails
- Responsible for the prompt and effective handling of customer queries, concerns, and technical issues via telephone and email
- This included providing assistance, resolving issues, and ensuring customer satisfaction
- Managing outbound calls
- In addition to handling inbound communications, the role also involves proactively contacting customers through outbound calls to follow up on previous interactions, make sales calls, or provide updates on products or services
Education
Bachelor of Science - Elementary Education
University of Saint Anthony
Iriga City, Camarines Sur01.2005
High school or equivalent -
Nabua National High School
Nabua, Camarines Sur01.2002
Skills
- Technical skills
- Customer Relationship Management
- Communication skills
- Problem-solving Skills
Hobbies and Interests
- Passion for crime fiction, both in literature and on screen, with favorites such as Hercule Poirot, Sherlock Holmes, and Benoit Blanc.
- Enjoy active pursuits such as airsoft battles and mountain biking.
- Find joy in cooking regional specialties from different parts of the country.
Timeline
Customer Support Specialist II
PartnerHero Philippines
06.2023 - Current
Customer Support Specialist III
Altec Business Solutions Inc.
07.2018 - 10.2022
Customer Support Specialist II/Technical Support
VXI Global Holdings Inc.
04.2012 - 03.2015
High school or equivalent -
Nabua National High School
Bachelor of Science - Elementary Education
University of Saint Anthony
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