RAYMOND ROBERT GELERA
BACOLOD
Summary
Dynamic professional with a proven track record in technical troubleshooting and customer service excellence, notably with ACTIONLABS IT Services Phils. Expert in hardware and software installation, alongside a positive attitude that enhances team coordination. Achieved sales targets and significantly improved service delivery by leveraging relationship-building skills and technical acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Specialist
ACTIONLABS IT Services Phils
03.2019 - Current
- Provide technical support to fulfill Service Level Agreement of tickets assigned.
- Primarily PC software support Installation services for selected applications..
- Break/fix of laptops, desktops, basic network devices.
- Identify, analyze, troubleshoot, and fix peripheral equipment and handhelds.
- Support of standard or customized software applications on the user's desktop/laptops.
- PC set up configuration.
- Selected and agreed peripherals set up and support.
- Software Printer Installation and Repair
- Troubleshoot POS terminals and Printers
- Basic troubleshooting of Network and Server Problems
- Preventive Maintenance
- CCTV Troubleshooting
- Standby, backfill & in-house support
- Provide onsite support as needed to Perform other duties as assigned
- Migration (Windows, AD, Office)
- IMACD (Install/Move/Add/Change)
- DECOMMISSIONING
Customer Service Representative
Transcom Bacolod
07.2017 - 09.2017
- · Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.
- · Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- · Educated customers on current promotions, upgrades or new offerings available under current plan.
- · Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- · Resolved customer complaints and addressed emergency requests and needs.
Distributor Sales Manager
K5 DISTRIBUTION INC.
04.2014 - 01.2017
- · Achieved agreed upon sales targets and outcomes within schedule.
- · Analyzed territory potential, tracked sales and provided status reports.
- · Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- · Researched potential clients and markets to prepare for appointments.
Food and Beverage Server
AGUILLON VENTURES INC. (MAX'S RESTAURANT)
01.2012 - 06.2012
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
Education
Bachelor of Science - Computer Science
UNIVERSITY OF ST. LA SALLE
Bacolod City, Province Of Negros Occidental, Philippines10-2009
Skills
- Troubleshooting and repair
- Positive attitude
- Relationship building
- Hardware and software installation
- Problem-solving
- Preventive Maintenance
- Teamwork and coordination
- Device installation
- Technical troubleshooting
- Technical support
- Work orders
- Customer service
Certification
TESDA NC II - COMPUTER SYSTEMS SERVICING
Timeline
Field Service Specialist
ACTIONLABS IT Services Phils
03.2019 - Current
Customer Service Representative
Transcom Bacolod
07.2017 - 09.2017
Distributor Sales Manager
K5 DISTRIBUTION INC.
04.2014 - 01.2017
Food and Beverage Server
AGUILLON VENTURES INC. (MAX'S RESTAURANT)
01.2012 - 06.2012
TESDA NC II - COMPUTER SYSTEMS SERVICING
Bachelor of Science - Computer Science
UNIVERSITY OF ST. LA SALLE
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