Raymond Carl G. Salamero
Bacolod City
Summary
Self-motivated, energetic Virtual Assistant looking for Administrative Job Support while I work remotely as a virtual assistant and will perform various administrative tasks, answering emails, scheduling meetings and making travel arrangements. I have an experience towards cold and warm phone calls and I can also do marketing support and some real estate ideas. Self-motivated, energetic Virtual Assistant looking for Administrative Job Support while I work remotely as a virtual assistant and will perform various administrative tasks, answering emails, scheduling meetings and making travel arrangements. I have an excellent experience towards cold and warm phone calls and I can also do marketing support and some real estate ideas.
Experienced Owner-Manager offering expertise in business planning, financial administration and team leadership. Decisive and hardworking professional with a 2 year track record of success in business. Versatile Owner-Manager focused on increasing profits, reducing costs and maximizing team productivity. Skilled at motivating teams to exceptional performance. Bringing 2 years of experience in the field.
Overview
10
10
years of professional experience
Work History
Social Media Management
Compass
Work From Home
03.2019 - 05.2022
- Assisted in social media management, driving traffic to published articles and promoting audience engagement.
- Mentored junior team members in best practices for content creation, social media management, and data-driven decision making.
- Assisted with social media management tasks by scheduling posts, monitoring analytics data, and engaging with followers through meaningful interactions.
- Enhanced customer engagement with optimized content creation and social media management.
- Streamlined communications for improved messaging consistency and reach through social media management.
Owner Manager
RCGS Internet Shop
Novaliches, Quezon City
04.2016 - 04.2018
- Maintained high standards of quality through continuous reviews of products and service
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Hired, trained and motivated staff to achieve business objectives and exceed expectations
- Worked effectively with cross-functional design teams to create solutions that elevated client side experience and significantly improved overall functionality and performance
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies
- Derived conceptual designs from business objectives to deliver specifications for usability, performance and functionality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Customer Service Associate
IBM
Quezon City
10.2014 - 10.2015
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
VXI Global Solutions- AT&T BLUE
Quezon City
06.2013 - 07.2014
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Hotel Reservation Specialist
Sykes Asia
Mandaluyong City
01.2012 - 02.2013
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Improved communication between departments by serving as a liaison between reservations, front office, housekeeping, and other hotel functions.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
Education
Bachelor of Science - Nursing
08.2022 - 01.2023
Bachelor of Science - Information Technology
05.2012 - 05.2012
Skills
Office MS Word
Excel
Presentation
Administrative
Phone
Multi tasking
Organized
Marketing And Communications
Client interaction
Sales and Support
Telemarketing
MS Word
Office
Languages
English
Upper intermediate (B2)
Timeline
Riverside College - Bachelor of Science, Nursing
08.2022 - 01.2023
Social Media Management - Compass
03.2019 - 05.2022
Owner Manager - RCGS Internet Shop
04.2016 - 04.2018
Customer Service Associate - IBM
10.2014 - 10.2015
Technical Support Representative - VXI Global Solutions- AT&T BLUE
06.2013 - 07.2014
Ama Computer University - Bachelor of Science, Information Technology
05.2012 - 05.2012
Hotel Reservation Specialist - Sykes Asia
01.2012 - 02.2013