Raymond Carl G. Salamero
Bacolod City
Summary
Self-motivated, energetic Virtual Assistant looking for Administrative Job Support while I work remotely as a virtual assistant and will perform various administrative tasks, answering emails, scheduling meetings and making travel arrangements. I have an experience towards cold and warm phone calls and I can also do marketing support and some real estate ideas. Self-motivated, energetic Virtual Assistant looking for Administrative Job Support while I work remotely as a virtual assistant and will perform various administrative tasks, answering emails, scheduling meetings and making travel arrangements. I have an excellent experience towards cold and warm phone calls and I can also do marketing support and some real estate ideas.
Experienced Owner-Manager offering expertise in business planning, financial administration and team leadership. Decisive and hardworking professional with a 2 year track record of success in business. Versatile Owner-Manager focused on increasing profits, reducing costs and maximizing team productivity. Skilled at motivating teams to exceptional performance. Bringing 2 years of experience in the field.
Overview
10
10
years of professional experience
Work History
Social Media Management
Compass
Work From Home
03.2019 - 05.2022
- Assisted in social media management, driving traffic to published articles and promoting audience engagement.
- Mentored junior team members in best practices for content creation, social media management, and data-driven decision making.
- Assisted with social media management tasks by scheduling posts, monitoring analytics data, and engaging with followers through meaningful interactions.
- Enhanced customer engagement with optimized content creation and social media management.
- Streamlined communications for improved messaging consistency and reach through social media management.
Owner Manager
RCGS Internet Shop
Novaliches, Quezon City
04.2016 - 04.2018
- Maintained high standards of quality through continuous reviews of products and service
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Hired, trained and motivated staff to achieve business objectives and exceed expectations
- Worked effectively with cross-functional design teams to create solutions that elevated client side experience and significantly improved overall functionality and performance
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies
- Derived conceptual designs from business objectives to deliver specifications for usability, performance and functionality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Customer Service Associate
IBM
Quezon City
10.2014 - 10.2015
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
VXI Global Solutions- AT&T BLUE
Quezon City
06.2013 - 07.2014
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Hotel Reservation Specialist
Sykes Asia
Mandaluyong City
01.2012 - 02.2013
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Improved communication between departments by serving as a liaison between reservations, front office, housekeeping, and other hotel functions.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
Education
Bachelor of Science - Nursing
08.2022 - 01.2023
Bachelor of Science - Information Technology
05.2012 - 05.2012
Skills
Office MS Word
Languages
English
Upper intermediate (B2)
Timeline
Riverside College - Bachelor of Science, Nursing
08.2022 - 01.2023
Social Media Management - Compass
03.2019 - 05.2022
Owner Manager - RCGS Internet Shop
04.2016 - 04.2018
Customer Service Associate - IBM
10.2014 - 10.2015
Technical Support Representative - VXI Global Solutions- AT&T BLUE
06.2013 - 07.2014
Ama Computer University - Bachelor of Science, Information Technology
05.2012 - 05.2012
Hotel Reservation Specialist - Sykes Asia
01.2012 - 02.2013
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