Customer-focused professional with expertise in document review, problem-solving, and data accuracy. Proven track record in enhancing customer satisfaction, fostering teamwork, and delivering high-quality results in fast-paced, deadline-driven environments.
Overview
21
21
years of professional experience
Work History
Team Member
TaskUs
08.2019 - Current
Reviewed and evaluated submitted documents to determine approval or rejection in compliance with established standards.
Delivered prompt and precise responses to inquiries, effectively addressing concerns and resolving issues, resulting in improved customer satisfaction.
Supported overall team objectives by completing assigned tasks with accuracy, efficiency, and attention to detail.
Quickly mastered essential responsibilities to enhance productivity and performance.
Consistently maintained a proactive and results-driven approach to all assignments, ensuring high-quality output.
Administrative Assistant
Quezon City Municipality
06.2004 - 06.2025
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Fitness Instructor
Freelance
12.2007 - 08.2019
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
Helped clients reach fitness objectives by providing encouragement and motivation.
Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
Provided clients with nutrition and lifestyle advice to support overall health and wellness.
Fitness Instructor
9501 Fitness
04.2008 - 01.2009
Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
Maintained clean and organized workout environment to enhance overall fitness experience.
Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Adapted fitness programs for clients with special needs, ensuring inclusive and supportive exercise experience.
Engaged with clients to understand their feedback, continuously improving quality of fitness programs offered.
Fitness Instructor
Planet Infinity
02.2008 - 03.2008
Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
Kept accurate and updated client records to track progress and provide follow-up.
Explained use of exercise equipment to all participants, prioritizing safety at all times.
Designed innovative fitness plans to keep clients engaged.
Enhanced overall client fitness levels with targeted strength training and cardiovascular exercises.
Improved client satisfaction, promptly addressing concerns and providing motivational support throughout their fitness journey.
Fitness Instructor
Fitness First Philippines
06.2007 - 12.2007
Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Educated participants on proper nutrition and healthy lifestyle habits.
Boosted client retention by designing personalized workout programs that catered to individual fitness levels and goals.
Created comprehensive fitness programs tailored to needs and goals of each individual.
Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
Provided clients with nutrition and lifestyle advice to support overall health and wellness.
Fitness Instructor
JCB Gym
12.2004 - 12.2006
Conducted comprehensive fitness assessments to evaluate client''s physical capabilities and established baseline measurements for tracking progress.
Encouraged positive mindset among clients, significantly improving their commitment to fitness goals.
Enhanced workout safety by maintaining up-to-date knowledge on exercise science and first aid procedures.
Developed comprehensive fitness assessment process to tailor workouts more effectively to each client's needs.
Helped clients reach fitness objectives by providing encouragement and motivation.
Adapted fitness programs for clients with special needs, ensuring inclusive and supportive exercise experience.
Engaged with clients to understand their feedback, continuously improving quality of fitness programs offered.
Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.