Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Raymond Briones

Customer Success/Renewals/Inside Renewals Associate And Retention Supervisor
Pasay City
Raymond Briones

Summary

To be able to showcase my skills and knowledge in terms of providing strong and excellent leadership from extensive training and long term experience.

Genuinely enjoy helping people through consultative assistance Motivate people through effective leadership skills. Known for ability to build relationships with peers and team members, resulting in positive performance.

Overview

18
years of professional experience

Work History

RingCentral/Acquire BPO

Operations Team Leader
05.2023 - Current

Job overview

  • Manages set of Customer Success Managers, Renewal Managers, Inside Renewal Associates and Customer Experience (Retention) Managers who cater to customer queries about their accounts with RingCentral.
  • Collaborates with direct clients, different peers and leadership to gain success in helping customers with their business challenges as well as saving them from cancelling and downsizing via email, phone calls and regular cadence meetings.

Telus International Philippines

Operations Manager Apprentice
06.2021 - 02.2023

Job overview

  • Handles set of people who cater the needs of people working for a private transportation company in the US.
  • Eventually got picked to handle a larger group of people including team leaders to guide them in achieving their team members’ goal not only for their metrics but also with their daily attendance and leadership key metrics.

Sutherland Global Philippines

Team Leader/Operations Manager OIC
10.2018 - 05.2021

Job overview

  • Team leader that provides real time support to set of people who are assisting customers calling in about their Mobile services day in, day out and delivering to the company's needs in terms of reports, evaluations and insights to help the program consistently reach its targets.
  • An appointed Operations Manager Apprentice for specific tasks to secure the cluster's consistency in both performance and deliverables.

Concentrix

Team Leader
06.2018 - 08.2018

Job overview

  • Team leader who handles different set of individuals to drive sales and customer service (for a US travel reservation program) performance towards the program’s goal.
  • A team player within the cluster by generating high level insights to maintain a quality and complete output.

Teletech Philippines

Consultant, SME Team Leader and Temporary Operations Manager
06.2010 - 06.2018

Job overview

  • Team leader for 2 years and eventually was assigned to handle a larger amount of people, including team leaders and consultants to help the entire program achieve its KPIs and sales targets.

Telus International Philippines

Consultant
08.2008 - 06.2010

Job overview

  • Handled both customer service and technical support programs for telecommunication companies.
  • Responding to customers that are seeking for assistance in terms of their mobile inquiries.
  • Providing technical assistance for issues on devices that are running through voice over IP.

Eperformax Contact Center

Consultant
03.2008 - 08.2008

Job overview

  • Providing assistance over the phone and supports customers who are in need of assistance about online payment method.

Advanced Contact Solutions

Consultant
12.2007 - 03.2008

Job overview

  • Catering people in relation to their medical needs.
  • Answering all related concerns about medical and insurance coverage from professional and established callers.

Education

ABE International College For Business And Accountancy
Manila, Metro Manila, Philippines

Information Management from IT/Business
04.2001

University Overview

Skills

Microsoft office

Timeline

Operations Team Leader
RingCentral/Acquire BPO
05.2023 - Current
Operations Manager Apprentice
Telus International Philippines
06.2021 - 02.2023
Team Leader/Operations Manager OIC
Sutherland Global Philippines
10.2018 - 05.2021
Team Leader
Concentrix
06.2018 - 08.2018
Consultant, SME Team Leader and Temporary Operations Manager
Teletech Philippines
06.2010 - 06.2018
Consultant
Telus International Philippines
08.2008 - 06.2010
Consultant
Eperformax Contact Center
03.2008 - 08.2008
Consultant
Advanced Contact Solutions
12.2007 - 03.2008
ABE International College For Business And Accountancy
Information Management from IT/Business
04.2001

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Raymond BrionesCustomer Success/Renewals/Inside Renewals Associate And Retention Supervisor