Raymond Baring

A senior customer service associate's job description includes providing customer service, solving problems, and communicating with customers. They may also be responsible for processing orders, monitoring customer accounts, and educating customers on products and services.

Responsibilities

• Provide customer service to clients via phone, email, or in person
• Answer customer questions and complaints
• Deescalate customer altercations
• Process customer orders
• Monitor customer accounts
• Educate customers on products, prices, and policies
• Conduct administrative tasks
• Implement new customer service software
• Develop and deliver training programs

Skills Excellent communication skills, Problem-solving skills, Empathy, Efficiency, and Ability to work well with others.

Resume tips Highlight your customer service skills, Include metrics and data to show your success, Mention any volunteer work or internships, Use an eye-catching header, and Showcase your language skills.