Raymark A Nicerio
Manila
Summary
Healthcare service professional with proven track record in customer communication and problem resolution. Adept at managing customer inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Driver
Lalamove
06.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Representative
Sagility Philippines
05.2023 - 05.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Mechanic
Global Car Klinik
03.2019 - 12.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
Sales Representative
SM Department Store SM San Lazaro
01.2015 - 08.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Printing Clerk
Center For Educational Measurement
08.2012 - 12.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Automotive Mechanic
EARIST
12.2018
Automotive Mechanic NC1 and NC2
Tesda
Antipolo, Rizal01.2018
Information Technology
STI College
01.2010
Skills
- Understanding of HIPAA standards
- Healthcare vocabulary
- Claims processing
- Empathy and patience
- Patient eligibility verification
- Multitasking and organization
- Denied claims identification
- Claim amount calculations
Timeline
Driver
Lalamove
06.2024 - Current
Customer Service Representative
Sagility Philippines
05.2023 - 05.2024
Mechanic
Global Car Klinik
03.2019 - 12.2019
Sales Representative
SM Department Store SM San Lazaro
01.2015 - 08.2016
Printing Clerk
Center For Educational Measurement
08.2012 - 12.2014
Automotive Mechanic NC1 and NC2
Tesda
Information Technology
STI College
Automotive Mechanic
EARIST
Biological Profile
- Raymark A, Nicerio
- Mark
- Oct 04, 1990
- Manila
- Male
- 5’9
- 160 lbs
References
- Joyce De Mesa Castro- Team Leader at Sagility, Contact number: 09460819413
- Jemie Arellano- Customer Service Associate, Contact number: 09165552108
- Reggie Ortega- Customer Service Associate, Contact number:09203374068
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