RAY GIE ILAGAN
TAGBILARAN CITY,PHILIPPINES , REGION 7
Overview
13
13
years of professional experience
Work History
Supervisor
Alturas Group of Companies
Tagbilaran City, Phillipines
03.2025 - Current
- Led and developed team of sales associates, provided coaching, and managed performance to strengthen team effectiveness.
- Customer service : maintain high customer satisfaction ratings, resolve complaints, and ensure a positive shopping experience.
- Operation and Efficiency : Ensure smooth store operations, manage cash handling, and maintain a clean and safe environment,
- Loss Prevention : Identify and prevent shrinkage, manage security measures, and minimize losses.
- Achieved sales targets, increased average transaction value, and promoted products to enhance revenue.
- Inventory management: ensure accurate stock levels, minimize waste, and optimize inventory turnover.
section head
Alturas group of companies
Tagbilaran City, Philippines
09.2023 - 03.2025
- Supervised assigned area, submitting reports and concerns to direct supervisor to ensure smooth operations.
- Handled customers' requests, escalating relevant issues to management for resolution.
- Managed customer complaints and monitored transaction flow, ensuring efficiency in assigned areas and support for subordinates.
Counter Checker
Alturas Group of Companies
Tagbilaran City , Phllippines
03.2020 - 09.2023
- Open and double check the verifone in the morning if there was unsettled .
- Monitor the stock supply in every counter
- Relieved cashier during breaks to ensure continuous service.
- Double check the reserved coins and bills of the cashiers before return to petty cash.
- Settle the all verifone in closing time.
Bagger \ Cashier
Alturas Group of Conpanies
Tagbilaran City, Philippines
06.2013 - 08.2019
- Punch and packed the customer purchased item.
- Focused the monitor and drawers when handling payments.
- Double check the item punched by scrolling up and down in the monitor.
- Apply Customer sevice
- Follow the side duties given by checkers,section head and supervisor.
- Assist the customer with his\her item to car or exit area.
- Clean the assigned counter before end of duty.
Lane In charge or sales Clerk
Alturas Group of Companies
Tagbilaran City, Philippines
01.2013 - 05.2013
- Gather items from stock room and display to the shelves.
- Assisted customers with bulk orders by providing tailored service and support.
- Monitored barcodes on all items in shelves to ensure accurate inventory management.
- Monitor the expyration of all items in the shelves.
- Items are displayed on a per category classification with the different lanes that it occupies.
- Follow thw first in first out system to present bad order stock or last in first out or based on expiration dates of the products.
- Make sure on the availability of stocks is done with proper coordination with the immediate superior .
- Consistently maintains checking of inventory in the selling area vis a vis with stockroom.
Education
Bachelor of Science - Bachelor of Science in Marine Tranportation
PMI COLLEGES BOHOL
Tagbilaran, BOH2019
Skills
- Team motivation
- Customer relationship management
- Performance management
- Inventory management
Timeline
Supervisor
Alturas Group of Companies
03.2025 - Current
section head
Alturas group of companies
09.2023 - 03.2025
Counter Checker
Alturas Group of Companies
03.2020 - 09.2023
Bagger \ Cashier
Alturas Group of Conpanies
06.2013 - 08.2019
Lane In charge or sales Clerk
Alturas Group of Companies
01.2013 - 05.2013
Bachelor of Science - Bachelor of Science in Marine Tranportation
PMI COLLEGES BOHOL
References
- Felicitas A. Olaivar
Department Store Manager - Island City Mall
Alturas group of Companies
09190793470
- Ritchel A. Mutia
Senior Supervior - Corporate Marketing , Corporate Head office
Alturas Group of Companies