RAYFE SANTANDER
Summary
Hardworking and highly-motivated employee with customer service, multitasking, and time management abilities with desire to take on new challenges. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CD Specialist
SOCOTECO-I
Surallah
07.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Accepted payment on accounts.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Provided timely and detailed updates on collections activity to management.
- Processed returned checks promptly according to established procedures.
- Received payments and posted amounts to customer accounts.
Teller
SOCOTECO-I
Surallah, South Cotabato
01.2015 - 06.2023
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Service Crew Member
MIG'Z Resto Bar and Seafood Grill (Part-time)
Surallah
03.2015 - 02.2018
- Greeted customers and provided excellent customer service.
- Monitored inventory levels of supplies needed for daily operations.
- Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Provided support to other staff members during busy hours when needed.
- Organized tables for incoming guests in an efficient manner.
- Checked order accuracy prior to serving it to the customer.
- Followed all safety guidelines when handling food and beverage items.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Assisted professionals with store opening and closing procedures.
- Kept customer and food preparation areas clean and well-organized.
Secretary
SOCOTECO-I
Surallah
01.2012 - 12.2014
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Education
Bachelor of Science - Accounting Technician
NOTRE DAME OF MARBEL UNIVERSITY
Koronadal, SCO03-2011
Skills
- Customer Service
- File systems management
- Organization
- Cleaning and sanitizing
- Food Safety
- Ordering Procedures
- Payment Processing
- Cash handling proficiency
- Clear Communication
- Fraud identification
- Cash Drawer Balancing
- Cash counting
- Listening and Comprehension
- Teamwork and Collaboration
Certification
- Certificate to ISO 9001:2008 Quality Management Systems-Requirement on May 16, 2012
Timeline
CD Specialist
SOCOTECO-I
07.2023 - Current
Service Crew Member
MIG'Z Resto Bar and Seafood Grill (Part-time)
03.2015 - 02.2018
Teller
SOCOTECO-I
01.2015 - 06.2023
Secretary
SOCOTECO-I
01.2012 - 12.2014
Bachelor of Science - Accounting Technician
NOTRE DAME OF MARBEL UNIVERSITY
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