Rayen Erlin Maray Garcia
Customer Service
Balaoan
Summary
Highly motivated and results-oriented professional with proven experience in customer service, hotel operations and team collaboration. Recognized for strong leadership potential, excellent communication skills, and the ability to perform under pressure in fast-paced environments. Dependable, detail-focused, and proactive, with a consistent track record of meeting expectations, adapting quickly, and contributing to organizational success through professionalism and dedication.
Overview
3
3
Certifications
2
2
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Kaleya Express Hotel
04.2026 - Current
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed phone inquiries and reservations, optimizing front desk operations.
- Coordinated check-ins and check-outs efficiently, enhancing guest satisfaction.
- Assisted in resolving guest complaints promptly, fostering positive experiences.
- Processed payments and managed cash transactions accurately at the front desk.
- Maintained accurate records of guest information and billing details.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
STORE PARTNER
UNIQLO
09.2025 - 01.2026
- Delivered customer service by assisting with product selection, sizing, and styling recommendations to enhance shopping experience
- Maintained clean, organized, and visually appealing sales floor to promote UNIQLO brand standards and attract customers
- Collaborated with team members to meet daily sales goals and ensure smooth store operations
- Collaborated with team members to achieve daily sales goals and facilitate efficient store operations
- Assisted in inventory management, including stock replenishment, folding, and proper product display
- Followed company policies and procedures to ensure a positive and consistent customer experience
FOOD AND BEVERAGE ATTENDANT
Hue Hotels and Resorts Puerto Princesa Palawan
02.2025 - 03.2025
- Delivered exceptional service, boosting customer satisfaction ratings
- Upsold menu items, increasing average check size by 20%
- Handled customer inquiries and complaints, fostering loyalty
- Resolved customer inquiries and complaints, enhancing customer loyalty
- Contributed to promotional events, increasing customer engagement and sales
HOUSEKEEPING
Hue Hotels and Resorts Puerto Princesa Palawan
01.2025 - 02.2025
- Implemented efficient cleaning protocols to improve guest satisfaction
- Utilized eco-friendly products to support hotel’s green initiatives
- Handled guest requests promptly to enhance overall service experience
Education
Bachelor of Science in Tourism Management - Tourism Management
Saint Louis College
San Fernando City, La Union, Philippines01-2025
Senior High School Stand-Alone - undefined
San Juan Senior High School Stand-Alone
San Juan, La Union, Philippines01-2021
Secondary Education - undefined
Castor Z. Concepcion Memorial National High School
Balaoan, La Union, Philippines01-2019
Skills
- Customer service skills
- Communication skills
- Teamwork
- Time management
- Upselling techniques
- Organizational skills
- Problem solving
- Merchandising standards
- Inventory replenishment
- Point of sale systems
Certification
Amadeus: Fundamentals of Air Ticketing
EDUCATION
Received the Dean's List award for four consecutive years, Completed secondary education with Honors, reflection strong academic achievement and dedication from 2015-2019, Graduated with Honors, demonstrating consistent performance
Timeline
FRONT DESK RECEPTIONIST
Kaleya Express Hotel
04.2026 - Current
STORE PARTNER
UNIQLO
09.2025 - 01.2026
FOOD AND BEVERAGE ATTENDANT
Hue Hotels and Resorts Puerto Princesa Palawan
02.2025 - 03.2025
HOUSEKEEPING
Hue Hotels and Resorts Puerto Princesa Palawan
01.2025 - 02.2025
Secondary Education - undefined
Castor Z. Concepcion Memorial National High School
Senior High School Stand-Alone - undefined
San Juan Senior High School Stand-Alone
Bachelor of Science in Tourism Management - Tourism Management
Saint Louis College