Raycie Manalo
Banay Banay 2nd, San Jose, Batangas,QUE
Summary
Proven problem-solver and team player, adept at maintaining high service standards under pressure, as demonstrated at Two Little Blackbirds. Skilled in customer service and data accuracy, I excel in environments requiring attention to detail and strong work ethics. Successfully enhanced guest satisfaction and reduced data errors, contributing to operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Employee
Two Little Blackbirds
06.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Housekeeping and Laundry Attendant
Pemberton Hotel
01.2024 - 05.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
Family Nanny
Hongkong Base Employers
04.2018 - 12.2023
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Admitting Officer
Metro San Jose Medical Center
05.2010 - 05.2016
- Reduced wait times for patients by effectively managing bed assignments in coordination with medical staff and nursing supervisors.
- Demonstrated exceptional multitasking abilities while juggling various administrative tasks such as answering phones, managing bed assignments, and updating patient records.
- Served as a knowledgeable resource for patients regarding their rights and responsibilities related to insurance coverage upon admission to the facility.
- Developed strong relationships with insurance companies to expedite pre-authorizations and verify coverage eligibility for patients.
Data Encoder
National Statistics Office
09.2010 - 12.2010
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Education
Bachelor of Science - Computer And Information Sciences
University of Batangas
Batangas, Province Of Batangas, Philippines01-2009
High School Diploma -
Saint Joseph Academy
San Jose, Province Of Batangas, Philippines04-2005
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
Certification
Certificate of Caregiver Hongkong I
Assured Professional Certificate in Caregiving
(City and Guilds UK)
Timeline
Front of House Employee
Two Little Blackbirds
06.2024 - Current
Housekeeping and Laundry Attendant
Pemberton Hotel
01.2024 - 05.2024
Family Nanny
Hongkong Base Employers
04.2018 - 12.2023
Data Encoder
National Statistics Office
09.2010 - 12.2010
Admitting Officer
Metro San Jose Medical Center
05.2010 - 05.2016
Bachelor of Science - Computer And Information Sciences
University of Batangas
High School Diploma -
Saint Joseph Academy
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