Ray-anne Ballacar
Welder
San Jose del Monte, Province of Bulacan,BUL
Summary
Achieved a significant increase in positive feedback, demonstrating continuous improvement and teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
01.2024 - 05.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
10.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
05.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
06.2021 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
06.2015 - 02.2017
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
10.2014 - 04.2015
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
SMAW NC II
SILAW TECHNICAL TRAINING & ASSESSMENT CENTER INC., Philippines
San Jose Del Monte, Province Of Bulacan, Philippines08.2024
ORGANIC AGRICULTURE PRODUCTION NC II
SEED PHILIPPINES INC
Angat, Province Of Bulacan, Philippines07.2023
Call Center Management Course
BULACAN POLYTECHNIC COLLEGE
Malolos, Province Of Bulacan, Philippines 04.2001 -
High School Diploma -
LAS PIÑAS NATIONAL HIGH SCHOOL
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Welding
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementTimeline
Customer Service Representative
01.2024 - 05.2024
Customer Service Representative
10.2023 - 12.2023
Customer Service Representative
05.2022 - 02.2023
Customer Service Representative
06.2021 - 01.2022
Customer Service Representative
06.2015 - 02.2017
Customer Service Representative
10.2014 - 04.2015
Call Center Management Course
BULACAN POLYTECHNIC COLLEGE
04.2001 -
High School Diploma -
LAS PIÑAS NATIONAL HIGH SCHOOL
04.2001 -
SMAW NC II
SILAW TECHNICAL TRAINING & ASSESSMENT CENTER INC., Philippines
ORGANIC AGRICULTURE PRODUCTION NC II
SEED PHILIPPINES INC
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