Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
Generic

Ravi Angelo Garaygay

Bacolod City, Province Of Negros Occidental

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Medical Records Processor Quality Control

Mission Digital Health Inc. ( PicnicHealth )
04.2022 - 03.2025

.

  • Processed and scanned files into electronic databases.
  • Checked records for accuracy and completeness, and corrected errors.
  • Identified issues, analyzed information and provided solutions to problems.

Online ESL Teacher

Weblio, ABC360 and Bizmates
06.2016 - 11.2019
  • Educated students in basics of English grammar and conversational speaking.
  • Combined students' personal interests with lesson objectives to create student-specific activities.

Customer Service Representative

Convergys
11.2012 - 02.2014
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Convergys
01.2011 - 09.2012
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Customer Service Representative

Transcom Bacolod
10.2009 - 10.2010
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Nursing

Riverside College
Bacolod City, Province Of Negros Occidental, Philippines
03-2007

Skills

  • Patient-focused care
  • Electronic health records
  • Maintaining confidentiality
  • Analytical decision-making skills
  • Calm and level-headed under duress
  • Adaptable
  • Medical terminology

Professional Skills

Efficient Task Management

  • Adept at efficiently organizing and managing tasks to optimize workflow and meet deadlines.
  • Proven capability to prioritize assignments, coordinate schedules and adapt to changing priorities.

Detail-Oriented Support

  • Provide meticulous and thorough support in administrative tasks, ensuring accuracy.
  • Consistently maintain high standards of quality and attention to detail.

Collaborative Team Player

  • Excel in collaborating with cross-functional teams to achieve shared goals.
  • Possess strong interpersonal skills, actively contributing ideas and fostering positive working relationships.
  • Quick to offer assistance and support to colleagues, enhancing team cohesion and performance.

Timeline

Medical Records Processor Quality Control

Mission Digital Health Inc. ( PicnicHealth )
04.2022 - 03.2025

Online ESL Teacher

Weblio, ABC360 and Bizmates
06.2016 - 11.2019

Customer Service Representative

Convergys
11.2012 - 02.2014

Technical Support Representative

Convergys
01.2011 - 09.2012

Customer Service Representative

Transcom Bacolod
10.2009 - 10.2010

Bachelor of Science - Nursing

Riverside College
Ravi Angelo Garaygay