Raven Josh Nazaire
Customer Service Representative
Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
IBEX Global
Paranaque City
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Computer Science
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa City 06.2015 - 06.2019
Skills
Creative problem solving
Complaint resolution
Software improvements
Statistical analysis
Flexible and Adaptable
Analytical and Critical Thinking
Self-Motivated
MS Office
Problem-Solving
Watching movies and TV series, collecting action figures, building 3d model puzzles, reading books
I'm a transformer collector. I also love watching tv series like Dark, Elite Sex Education, All of us Are Dead as well as movies which have a sci-fi or horror genre. I also build 3d puzzles which enhances my problem solving and critical thinking skills
Timeline
Customer Service Representative
IBEX Global
01.2020 - Current
Bachelor of Science - Computer Science
Pamantasan Ng Lungsod Ng Muntinlupa
06.2015 - 06.2019