Raven Evaristo
ICT Security Engineer
Mabalacat, Province Of Pampanga
Summary
Dynamic individual with hands-on experience in Information Security, Networking, System Administration, IT support, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
ICT Security Engineer
Hann Resorts
01.2025 - Current
- Evaluated emerging technologies for their potential impact on organizational security posture, recommending appropriate solutions as needed.
- Contributed to business continuity planning efforts by assessing potential risks to critical systems and implementing backup strategies that ensured minimal downtime during disaster recovery scenarios.
- Managed incident response activities during critical security events, effectively containing threats and minimizing damage to systems and data.
- Implemented robust access controls for sensitive data repositories, reducing the risk of unauthorized access and data breaches.
- Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
- Enhanced network security by implementing advanced threat detection systems and conducting regular vulnerability assessments.
- Collaborated with vendors and suppliers to assess third-party risk levels, ensuring that external partners adhered to organizational security standards.
- Collaborated with IT teams to integrate security measures into software development processes, enhancing overall application security.
- Designed and deployed secure network infrastructure configurations, minimizing potential attack surfaces and preventing unauthorized access attempts.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
ICT Senior Network Specialist
Hann Resorts
04.2024 - 12.2024
- Performed configuration and troubleshooting of Cisco & HP routing/switching platforms.
- Identified and immediately resolved issues with network devices.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
ICT Support Specialist
Hann Resorts
06.2022 - 03.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
ICT Assistant Helpdesk
Hann Resorts
12.2021 - 05.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
IT Support Engineer
Cantier Systems
04.2021 - 09.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
IT Administrator
S&R Membership Shopping
08.2020 - 03.2021
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
- Enhanced customer satisfaction by providing timely and effective IT support to endusers.
Education
Bachelor of Science - Computer Science
AMA Computer Learning Center
Dau Mabalacat City, Pampanga 04.2001 -
Skills
Network Security
Firewall Configuration and Management
Virtualization
Switch Configuration
IP addressing and Subnetting
System Administration
Active Directory
Linux Administration
IT Support Experience
Network Automation
Switching and Static Routing
Computer Hardware Troubleshooting
Timeline
ICT Security Engineer
Hann Resorts
01.2025 - Current
ICT Senior Network Specialist
Hann Resorts
04.2024 - 12.2024
ICT Support Specialist
Hann Resorts
06.2022 - 03.2024
ICT Assistant Helpdesk
Hann Resorts
12.2021 - 05.2022
IT Support Engineer
Cantier Systems
04.2021 - 09.2021
IT Administrator
S&R Membership Shopping
08.2020 - 03.2021
Bachelor of Science - Computer Science
AMA Computer Learning Center
04.2001 -
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