Customer Service Representative
Sykes Sitel
11.2021 - 01.2023
Hi, I’m
RAUREN S. GACO
Cebu City
Summary
Dedicated Customer Service professional with knowledge of service delivery, bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Exhibiting a positive attitude, the aim is to apply proven skills to contribute to and promote the company's success.
Work History
Sykes Sitel
Customer Service Representative
11.2021 - 01.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling inbound calls for travel reservations, including plane tickets, hotel bookings, car rentals, and activities.
- Utilizing Amadeus Global Distribution Systems (GDS) for plane ticket reservations
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
eTeam Inc.
Customer Service Representative
07.2021 - 10.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted retail customers with their purchase-related inquiries, issues, and requests.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer transactions, such as returns, exchanges, and payments, efficiently and accurately.
- Updated on product knowledge, pricing, and policies to provide accurate and up-to-date information to customers.
Education
University of San Jose- RecoletosMagallanes St., Kalubihan South, Cebu City, PH
from Tourism Management
06.2019 - 07.2022
University of Cebu-BaniladM. Cuenco Ave, Cebu City, Philippines
TVL - Tourism Management from Senior High School
06.2017 - 04.2019
Cabancalan National High SchoolMandaue City, Cebu, Philippines
High School
06.2013 - 04.2017
Talamban Elemetary SchoolA. Borbajo Street, Talamban, Cebu City, PH
Elementary Grade School
06.2008 - 03.2013
Skills
Customer Care
Problem SolvingAttention to detailEmotional IntelligenceAbility to work independently
Fast Learner
Adaptable and patient
Chat Expert
Excellent attendance record
Honest, reliable, and productive
Motivated, independent, self-starter
Data Entry
Additional Information
Online Selling E-commerce Experience
Proficient in online selling and utilizing popular online platforms for sales, including Facebook and Instagram.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
eTeam Inc.
07.2021 - 10.2021
University of San Jose- Recoletos
from Tourism Management
06.2019 - 07.2022
University of Cebu-Banilad
TVL - Tourism Management from Senior High School
06.2017 - 04.2019
Cabancalan National High School
High School
06.2013 - 04.2017
Talamban Elemetary School
Elementary Grade School
06.2008 - 03.2013