Ratnadeepa Choudhury

• Involved in Hong Kong based project which is based on pension business processes using BαNCS (Java based developed by TCS) in association with an Integrated Insurance Management System
• Discovered root causes of problems and identified appropriate solutions.
• Reviewed code and debugged errors to improve performance.
• Reworked applications to meet individual customer demands.
• Provided customer support to remote clients using e-ticketing system.
• Participated in requirements gathering and design development meetings.
• Participated in performance analysis, design, development and testing.
• Currently involved in Data migration activity at Hong Kong client location.

Current Responsibilities:

• Collaborating with stakeholders to understand business needs and gather requirements for projects or initiatives; conducting thorough analysis of requirements to ensure clarity, feasibility, and alignment with business objectives
• Providing post-implementation, application maintenance and enhancement support to the client with regard to the software application; ensuring all solutions are scalable, extensible & available from architecture stand point
• Monitoring and reporting on data migration progress, including identifying and resolving any issues or delays
• Mapping existing business processes and identifying opportunities for improvement, efficiency, and automation; developing and implementing strategies to streamline processes and enhance business performance
• Developing project plans, timelines, and resource allocation to ensure successful delivery of business analysis activities; monitoring project progress, identifying risks, and taking appropriate measures to mitigate them
• Documenting requirements clearly and concisely using appropriate techniques such as user stories, use cases, and functional specifications. Ensuring requirements are complete, accurate, and understandable by development team
• Collaborating with the development team to design and validate solutions that meet business requirements; providing input and guidance to ensure the solution aligns with business goals and addresses user needs effectively
• Assessing the impact of proposed changes on business processes, systems, and stakeholders
• Collecting & analyzing data to generate insights and support data-driven decision-making; developing and maintaining reports and dashboards to track key performance indicators (KPIs) and provide visibility into project status and business metrics

• Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions
• Involved in coding and development in Java/J2EE application (TCS BαNCS)
• Executed SQL queries, generate reports based on the business requirements
• Supported production during the 1st Go-live phase of the project at onshore
• Lead the daily status call with offshore team to make sure the team completes the given task timely and properly
• Supported production and resolved many critical incidents during the project go-live release
• Worked with quality assurance team to set up scripts, test case and automation protocols
• Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs

• Worked in one of the UK’s top government organizations dealing with pension scheme aimed specifically at low to medium income earners
• The project was to build the pension business processes using BαNCS product
• Actively involved in ‘Correspondence’ module which deals with the generation of communication in the XML format, which through Web services gets generated as a
• PDF - Documented the application, identified and debugged issues with code and suggested the changes or improvements
• Participated in performance analysis, design, development and testing
• Performed unit testing, system testing and integration testing
• Investigated issues and defects to determine problem root cause and formulate corrective action recommendations
• Participated in requirements gathering and design development meetings
• Worked with business users and operations teams to understand business needs and address production questions
• Reviewed code and debugged errors to improve performance