Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Timeline
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Rara Abad

Rara Abad

General Virtual Assistant
Villagonzalo St, Cebu City

Summary

Results-oriented professional with a proven track record of leading successful projects and delivering measurable outcomes. Recognized for strong problem-solving abilities, adaptability, and a collaborative approach to achieving team objectives. Acknowledged for consistently exceeding performance targets and driving innovation.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Subject Matter Expert - Medical Scheduler

Fusion BPO
01.2021 - 05.2024

Supervise the entire team, offering training and mentorship to new members. Provide guidance and support to achieve positive outcomes for customers, focusing on effective communication and problem-solving. Encourage personal and professional growth while contributing to the team's success.

Secretary

Private Firm
02.2019 - 04.2021
  • Provides comprehensive administrative and organizational support, managing schedules, communications, to ensure smooth operations and efficiency. Scheduling meetings, managing correspondence, preparing reports, and handling travel arrangements while acting as the primary point of contact for the executive.

Customer Service Advocate / Fraud Specialist

Teleperformance
01.2013 - 01.2016
  • Assist customers by addressing their concerns and resolving issues. Analyze suspicious activities on credit card accounts, review account details, and gather evidence. Examine customer spending limits and transactions to identify fraudulent patterns and offer insights. Analyze data and information to provide valuable recommendations. Escalate queries when necessary.

Customer Service Representative

EBusiness BPO
03.2012 - 06.2013
  • Assist customers by addressing their concerns and resolving issues. Analyze suspicious activities on credit card accounts, review account details, and gather evidence. Examine customer spending limits and transactions to identify fraudulent patterns and offer insights. Analyze data and information to provide valuable recommendations. Escalate queries when necessary.

Office Assitant

Private
07.2009 - 02.2011
  • Provides administrative and clerical support to ensure the efficient operation of an office environment. This includes answering phones, managing correspondence, scheduling appointments, maintaining files, and offering general assistance to other staff members.

Education

Bacherlor of Arts - Political Science (Undergrad)

University of The Visayas
01.2006 - 01.2008

Skills

Email and Calendar Management

Personal Information

  • Date of Birth: 04/24/88
  • Marital Status: Single

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Subject Matter Expert - Medical Scheduler

Fusion BPO
01.2021 - 05.2024

Secretary

Private Firm
02.2019 - 04.2021

Customer Service Advocate / Fraud Specialist

Teleperformance
01.2013 - 01.2016

Customer Service Representative

EBusiness BPO
03.2012 - 06.2013

Office Assitant

Private
07.2009 - 02.2011

Bacherlor of Arts - Political Science (Undergrad)

University of The Visayas
01.2006 - 01.2008
Rara AbadGeneral Virtual Assistant