Raquel Villamor
Bacolod City, Province Of Negros Occidental
Summary
Dynamic Technical Support Representative with a proven track record at Concentrix, excelling in technical troubleshooting and customer inquiry resolution. Enhanced user satisfaction through effective problem-solving and collaboration with cross-functional teams. Skilled in maintaining knowledge base documentation, contributing to improved service delivery and operational efficiency.
Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.
Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in support role. Brings foundational understanding of software troubleshooting and hardware setup, along with strong communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Concentrix
02.2025 - 11.2025
- Provided technical support for hardware and software issues, ensuring customer satisfaction and timely resolutions.
- Diagnosed and resolved customer inquiries using troubleshooting tools and techniques effectively.
- Assisted in maintaining knowledge base documentation to improve support quality and efficiency.
- Collaborated with cross-functional teams to address complex technical challenges and enhance service delivery.
- Diagnosed and resolved customer inquiries to enhance user experience.
- Provided technical support for hardware and software issues via phone and email.
Customer Service Representative
Transcom Worldwide
11.2023 - 02.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately while ensuring timely delivery of services to clients.
- Assisted customers with technical support, enhancing user experience and satisfaction.
- Maintained detailed records of customer interactions in CRM system for future reference.
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Resolved customer inquiries efficiently using CRM software to track interactions.
- Provided accurate product information, contributing to increased upselling opportunities.
Education
Bachelor of Arts - Bachelor of Arts In Religious Education
Baptist Missionary Association Bible College
Talisay, Province Of Negros Occidental, Philippines04-2023
Skills
- Technical troubleshooting
- Customer inquiry resolution
- Hardware support
- Software support
- Order processing accuracy
- Product selection assistance
- Knowledge base maintenance
Certification
Concentrix
- Over all GSR TOP GAME-CHANGER -33% TECHNICAL SOLUTION EXPERIENCE -June 2025
- Top NPS Champ Game Changer - August 2025
- One of the top 5 Seller - October 2025
Timeline
Technical Support Representative
Concentrix
02.2025 - 11.2025
Customer Service Representative
Transcom Worldwide
11.2023 - 02.2025
Bachelor of Arts - Bachelor of Arts In Religious Education
Baptist Missionary Association Bible College