RAQUEL VILLAFUERTE

· Provide a full range of clerical and administrative support to the Legal Director, Lawyers and Consultants. Tasks includes schedule and coordinate meetings, appointments and travel arrangements, encoding draft decisions and updating and filling of appeal cases. Open and distribute regular and electronic incoming mails and other materials and co-ordinate the flow of information internally and with other departments.

· Provide a debt recovery services for banking products such as Credit Cards and Personal Loans. I worked on bucket cases, Skip Tracing and Write-Off cases for Multinational Bank and Local Banks in UAE such as, ROYAL BANK OF SCOTLAND (ABN AMRO) FIRST GULF BANK, HSBC, CITI BANK, NATIONAL BANK OF ABU DHABI, NATIONAL BANK OF UM ALQUAIN.

· Responsible for selling high value Events, Summit and Conferences in the US. Ensuring Monthly targets are being met.

· Perform exceptional customer service at all times by booking flights, which is not limited in making changes to an existing reservations, finding the lowest fares, and accommodating the passengers to other flights. MAIN CARRIER : (US AIRWAYS & AMERICA WEST FLIGHTS)

· Responsible for the overall operation of the Service Department including warranty and non-warranty services. Perform sales activities on major accounts and negotiate price & discounts in consultation with the VP for Marketing.

Encoding data and Posting details of Savings & Loan Payments for members of the Arm Forces of the Philippines

· Manage the overall operation of the Sales and Marketing Team to assure achievement of company revenue and profitability target.

· Responsible for Releasing of materials, from Medical to Food supplies and maintain a systematic and organized record/inventory.