Summary
Overview
Work History
Education
Skills
Timeline
Generic
Raquel T. Fabila

Raquel T. Fabila

Danicop, Virac

Summary

GIS and Customer Services

Overview

18
18
years of professional experience

Work History

GIS Specialist

YJP Philippines
09.2024 - Current

Delivered Geospatial expertise to create a comprehensive Singapore-wide map layers focusing on traffic-related features such as roads, foot pathways and traffic signages.

GIS Specialist

CLIMA Pasig
02.2023 - 08.2024
  • Geospatial processing for the City-Wide Land Information Management and Automation (CLIMA) project of the city, which establishes an automation system for the regulatory functions of the LGU which will be anchored to GIS and other supporting solutions.
  • Georeferencing and manual editing on client's provided vector and raster datasets.
  • Providing detailed documentation on cleansing, comparison, and analysis of spatial information from various sources provided by both the client and other stakeholders.
  • Prepared client-facing maps and reports for visualization and presentation.

Product Support Specialist

PEAK Support Phils
09.2022 - 02.2024
  • Responding to the social media app users queries in a timely manner.
  • Provided resolution for technical issues by troubleshooting.

Control Room Operator

Microsourcing Phils. Inc
12.2014 - 04.2019
  • Alarms and Security monitoring for companies and bureaus in Australia.
  • Data entry, maintenance and filing.
  • Secondary support for transition and new hire agents.

Customer Care Senior Specialist

Dell Phils
08.2007 - 05.2013
  • Handled order management, order status inquiries, fulfillment, returns and exchanges all across Dell Resellers, Large distributors, and Public/Federal government entities.
  • Communicated with clients to ensure satisfaction with the account and provides information to potential conflicts through inbound and outbound calls, email.

Education

Bachelor of Science - Geodetic Engineering

University of the Philippines-Diliman

Skills

  • Proficient in Written and Verbal Customer Engagement and Correspondence
  • Geospatial dataset Analysis in QGIS, ARCGIS
  • Geospatial dataset Delivery using Agisoft, Pix4D, and Trimble Business Center

Timeline

GIS Specialist

YJP Philippines
09.2024 - Current

GIS Specialist

CLIMA Pasig
02.2023 - 08.2024

Product Support Specialist

PEAK Support Phils
09.2022 - 02.2024

Control Room Operator

Microsourcing Phils. Inc
12.2014 - 04.2019

Customer Care Senior Specialist

Dell Phils
08.2007 - 05.2013

Bachelor of Science - Geodetic Engineering

University of the Philippines-Diliman
Raquel T. Fabila