RAQUEL E. ALBANO
Customer Service Representative
Naic
Summary
Dynamic and detail-oriented Customer Service Representative with two years of experience in healthcare support, eager to contribute to a full-time role emphasizing expertise in call handling, patient logistics, and scheduling. Strong commitment to enhancing operational excellence and patient satisfaction is evident through skills in client coordination, documentation, and regulatory compliance. Proven ability to maintain high productivity and service quality in both on-site and remote environments ensures adaptability to various work settings. Ready to leverage a passion for exceptional service delivery in a fast-paced organization.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Healthcare Support Specialist — URIDE Account
Teleperformance
10.2023 - 10.2025
- Handled high-volume inbound and outbound calls verifying patient eligibility across all 50 U.S. states.
- Coordinated daily Non-Emergency Medical Transportation (NEMT) logistics, optimizing schedules for efficiency and timely service.
- Resolved patient appeals and grievances via Zendesk, applying empathy and professionalism to achieve high resolution rates.
- Maintained detailed documentation in compliance with HIPAA regulations and organizational standards.
Overseas Filipino Worker
Singapore
02.2015 - 08.2022
- Ensured compliance with employer guidelines while maintaining confidentiality and professionalism, efficiently completing assigned duties and consistently meeting daily deadlines.
- Managed errands, scheduling, and administrative tasks while maintaining clean, organized, and safe work areas to maximize productivity.
- Demonstrated adaptability and resilience in diverse, fast-paced environments, successfully adjusting to changing tasks and cultural settings.
Education
High School Diploma -
CAGASAT National High School
Gayong Cordon, Isabela 04.2001 -
Skills
Customer service
Certification
HIPAA Compliance and Zendesk Training
References
- Kim, Ballos, Operation Manager
- Paolo Noel, Cataga, Supervisor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Healthcare Support Specialist — URIDE Account
Teleperformance
10.2023 - 10.2025
Overseas Filipino Worker
Singapore
02.2015 - 08.2022
High School Diploma -
CAGASAT National High School
04.2001 -