Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel David

Customer Service Representative
Mabalacat, Province of Pampanga

Summary

Dynamic customer service leader with proven success at TaskUs, enhancing team performance and increasing first call resolution rates. Skilled in team management and complaint handling, I excel in fostering collaboration and driving customer satisfaction through effective coaching and CRM software expertise. Committed to continuous improvement and delivering exceptional service.

Overview

11
11
years of professional experience

Work History

Customer Service Representative Team Lead

TaskUs
11.2023 - Current
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Sales Representative

Alpha Cloud Solutions
11.2018 - 05.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Sales Representative Team Leader

BSD
04.2016 - 08.2017
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.

Technical Support Representative

ALORICA CLARK PHILIPPINES
12.2015 - 12.2016
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Customer Service Representative

Iqor Philippines
06.2014 - 04.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Hotel And Restaurant Services

System Plus College Foundation
Angeles City, Province Of Pampanga, Philippines
04.2001 -

Skills

Call center experience

Team management

Complaint handling

CRM software

Continuous improvement

Team coaching

Customer service

Team leadership

Multitasking Abilities

Verbal and written communication

MS office suite

Timeline

Customer Service Representative Team Lead

TaskUs
11.2023 - Current

Sales Representative

Alpha Cloud Solutions
11.2018 - 05.2021

Sales Representative Team Leader

BSD
04.2016 - 08.2017

Technical Support Representative

ALORICA CLARK PHILIPPINES
12.2015 - 12.2016

Customer Service Representative

Iqor Philippines
06.2014 - 04.2015

No Degree - Hotel And Restaurant Services

System Plus College Foundation
04.2001 -

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Raquel DavidCustomer Service Representative