Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Cortez

Lot 36 MaryCris Complex Pasong Camachille II General Trias ,Philippines

Summary

Dedicated Customer Service Representative with expertise in conflict resolution and customer feedback analysis. Delivers clear communication to address product-related inquiries and ensures customer satisfaction. Adaptable in meeting diverse customer needs and excels in fast-paced environments. Committed to providing exceptional service, building rapport, and resolving issues efficiently to enhance customer loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Concentrix
Makati
07.2024 - 11.2025
  • Resolved customer service enquiries efficiently and accurately to ensure timely support.
  • Guided customers on product-related questions, feedback and complaints to enhance their experience.
  • Improved customer satisfaction by promptly resolving service issues and addressing concerns.

Customer Service Representative

Startek
Makati
10.2016 - 03.2024
  • Resolved customer service enquiries with speed and precision, enhancing overall customer experience.
  • Guided customers through product-related questions, feedback, and complaints, ensuring effective solutions were provided.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Documented customer interactions meticulously, enabling streamlined follow-up and improved service delivery.

Customer Service Representative

Genpact
alabang
03.2016 - 10.2016
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, resolving queries and complaints to maintain high customer satisfaction.
  • Addressed customer service enquiries quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Monitored customer surveys and feedback, implementing corrective actions for service-related issues.

Education

Diploma of Higher Education - Bachelor of Science

Adamson University
Manila
01-1991

Skills

  • Customer Service
  • Call centre experience
  • Product knowledge
  • Issue resolution
  • Feedback analysis
  • Data entry
  • Record keeping
  • Microsoft Office
  • Problem-solving
  • Adaptive problem solving
  • Multitasking
  • Active listening
  • Communication skills
  • Conflict resolution
  • Relationship management
  • Basic computer knowledge

Timeline

Customer Service Representative

Concentrix
07.2024 - 11.2025

Customer Service Representative

Startek
10.2016 - 03.2024

Customer Service Representative

Genpact
03.2016 - 10.2016

Diploma of Higher Education - Bachelor of Science

Adamson University
Raquel Cortez