Raquel Bongais
Bacoor, Province Of Cavite,CAV
Summary
Accomplished transcriptionist with a proven track record at Rev Transcription, adept in enhancing document accuracy and customer satisfaction. Skilled in managing sensitive data and adapting to diverse accents. Pursuing full-time role that presents professional challenges and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
General Transcriptionist
Rev Transcription
Remote
04.2013 - Current
- Demonstrated versatility in handling diverse subject matter across various industries.
- Transcribed dictated files and video recordings.
- Maintained high levels of customer satisfaction by consistently delivering accurate, timely, and error-free transcriptions.
Business Transcriber
Discovery Reports Group
Remote
01.2010 - 03.2013
- Consistently upheld excellent customer satisfaction ratings due to meticulous attention to detail in producing clean transcripts that meet or exceed client expectations.
- Enhanced comprehension of diverse accents and dialects through consistent exposure to various speakers.
Legal Transcriptionist
AMDATEX Las Pinas Services
Las Pinas, Metro Manila, Philippines
08.2005 - 09.2009
- Demonstrated flexibility in adapting to various types of legal proceedings including civil litigations, criminal trials, and administrative hearings.
- Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
Customer Service Representative
Philippine Audiotext Services, Inc.
Paranaque Metro Manila
01.1999 - 06.2005
- Exhibited high energy and professionalism when dealing with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Fostered a customer-centric culture within the team by reinforcing the importance of empathy, understanding, and patience with clients.
Education
Bachelor of Science - Business Administration And Management
St. Francis of Assisi College System
Las Pinas, Metro Manila, Philippines03.1997
Skills
Self-motivation and discipline
Strong grammar knowledge
Multitasking proficiency
Fast Typing Speed
Affiliations
- Junior Achievement of the Philippines
Timeline
General Transcriptionist
Rev Transcription
04.2013 - Current
Business Transcriber
Discovery Reports Group
01.2010 - 03.2013
Legal Transcriptionist
AMDATEX Las Pinas Services
08.2005 - 09.2009
Customer Service Representative
Philippine Audiotext Services, Inc.
01.1999 - 06.2005
Bachelor of Science - Business Administration And Management
St. Francis of Assisi College System