Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Raphael Lanting

HR Consultant (Reports, Recruitment Operations)
Taytay, Province of Rizal

Summary

HR professional with 10+ years of experience supporting HR shared services, HRIS operations, and end-to-end recruitment across global teams. Adept in optimizing people systems such as Workday, ServiceNow, and Zendesk to deliver scalable and seamless employee experiences. Known for delivering insights that drive people strategies, simplifying complex workflows, and collaborating cross-functionally to enable teams to thrive.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

Business Support (HR Systems & Reporting)

Telstra International Philippines, Inc.
09.2023 - Current
  • Deliver second-line HRIS support and generate reports and dashboards across Workday, Zendesk, and ServiceNow for 7+ global HR teams.
  • Lead weekly leadership interlocks and present performance insights using Excel-based KPI reports.
  • Built a semi-automated audit tool using Excel, reducing credit card reconciliation time from 2+ hours to under 10 minutes (90% efficiency gain).
  • Maintain documentation and internal knowledge base for reporting processes and system usage.
  • Collaborate with vendors for compliance audits and records management.
  • Translate technical HR data into actionable insights for senior stakeholders across regions.

HR Consultant (Recruitment)

Telstra International Philippines, Inc.
10.2021 - 08.2023
  • Completed 400+ direct appointment requisitions across multiple BUs and global Telstra locations.
  • Advised hiring managers on appointment criteria, offer structures, and Workday processes to ensure compliance with local/global policies.
  • Partnered with Global Mobility and handled LMT and visa-related documentation for Telstra-sponsored hires.
  • Conducted HRIS backend tasks including offer generation, pre-employment checks, and contract creation via Workday and Zendesk.
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.

Career Transition Coordinator

Telstra International Philippines, Inc.
01.2021 - 09.2021
  • Served as first point-of-contact for 500+ Career Transition (CT) program registrations via Zendesk and Workday.
  • Verified all redundancy data, monitored team capacity, and prepared reports for CT leadership.
  • Assigned employees to CT specialists within 24 hours and managed program referrals and resource coordination.
  • Administered LinkedIn Learning licenses and managed CT inbox for timely service delivery.
  • Conducted thorough evaluations of existing transition programs, identifying areas for improvement and implementing necessary changes.

Talent Acquisition Consultant

Telstra International Philippines, Inc.
12.2019 - 12.2020
  • Collaborated with hiring managers to scope roles and recommend qualified candidates through structured interviews, and proactive sourcing.
  • Managed hiring progression in Workday, including compliance checks and offer finalization.
  • Drafted employment contracts aligned with internal guidelines and hiring terms.
  • Sourced and screened candidates for customer service, and network roles and worked with hiring managers to coordinate interviews, offers, and onboarding.

Recruitment Support Advisor

Telstra International Philippines, Inc.
03.2017 - 11.2019
  • Supported end-to-end onboarding, profile updates, internal transfers, and HRIS transactions in Workday.
  • Served as SME for onboarding logistics and equipment provisioning across Telstra International new starters.
  • Partnered with HR, Payroll, Operations, and IT to streamline onboarding and contract variation workflows.
  • Ensured accuracy and adherence in pre-onboarding compliance documentation.

Administrative Officer

Office of the Solicitor General
10.2014 - 02.2017
  • Managed sensitive court and legal files, ensuring compliance and accuracy.
  • Developed a searchable Excel-based tracker that improved document retrieval across departments.

Recruitment Sourcing Associate

51Talk Philippines
03.2014 - 07.2014
  • Pre-screened candidates and tracked sourcing metrics across online platforms.
  • Managed job postings, coordinated with media vendors, and analyzed posting performance.

Recruitment Specialist

Expert Global Solutions
09.2012 - 01.2014
  • Handled volume hiring across multiple sites; conducted interviews, calibrations, and onboarding.
  • Facilitated offer releases and ensured HRIS onboarding accuracy using Taleo and CORRE.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.

Education

Bachelor of Arts - Sociology

University of The Philippines - Diliman
Quezon City
04.2012

Skills

  • Workday Zendesk ServiceNow Excel (Advanced - pivots, dashboards)

  • HR Shared Services Recruitment Ops Data Reporting & Analytics Compensation Support

  • Global HR Operations Stakeholder Engagement Process Optimization Documentation Knowledge Management

Certification

Career Service Professional Eligibility - CSC (2012-08)

Timeline

Business Support (HR Systems & Reporting)

Telstra International Philippines, Inc.
09.2023 - Current

HR Consultant (Recruitment)

Telstra International Philippines, Inc.
10.2021 - 08.2023

Career Transition Coordinator

Telstra International Philippines, Inc.
01.2021 - 09.2021

Talent Acquisition Consultant

Telstra International Philippines, Inc.
12.2019 - 12.2020

Recruitment Support Advisor

Telstra International Philippines, Inc.
03.2017 - 11.2019

Administrative Officer

Office of the Solicitor General
10.2014 - 02.2017

Recruitment Sourcing Associate

51Talk Philippines
03.2014 - 07.2014

Recruitment Specialist

Expert Global Solutions
09.2012 - 01.2014

Bachelor of Arts - Sociology

University of The Philippines - Diliman

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Raphael LantingHR Consultant (Reports, Recruitment Operations)